Customer Service
Many customers praised the leasing and maintenance staff for being friendly, helpful, and responsive, particularly highlighting individuals like Vanessa, Danyal, and Sergio.
Maintenance Issues
Several reviews mentioned quick and efficient maintenance responses, although some customers reported ongoing issues with maintenance requests not being addressed.
Management Problems
Numerous complaints were directed at the management team, citing poor communication, unprofessionalism, and issues with the leasing process.
Parking and Towing
There were significant complaints regarding parking policies and towing practices, with many residents expressing frustration over their vehicles being towed despite following procedures.
Overall Satisfaction
While some residents expressed satisfaction with their living conditions and the community atmosphere, others reported serious concerns about management and maintenance, leading to mixed overall sentiments.