Maintenance Issues
Numerous complaints about unresolved maintenance requests, including pest control and repairs, with some residents feeling their concerns are ignored.
Staff Performance
Positive feedback about staff members, particularly Josie and Clemente, who are praised for their helpfulness and responsiveness.
Pest Problems
Recurring reports of roach infestations and other pest issues that have not been adequately addressed by management.
Communication Problems
Frequent issues with communication from the office, including unreturned calls and emails, leading to frustration among residents.
Overall Satisfaction
Mixed reviews with some residents expressing satisfaction with their living conditions while others report significant dissatisfaction and issues.