Staff Performance
Many customers praised the staff, particularly Gia and Margaret, for their helpfulness, professionalism, and friendliness during the application and move-in processes.
Maintenance Issues
Numerous reviews highlighted ongoing maintenance problems, including pest infestations, slow response times, and unresolved repair requests.
Safety and Cleanliness
Several customers reported safety concerns due to drug use and noise disturbances, along with complaints about cleanliness and pest issues in the apartments.
Internet and Amenities
Customers expressed dissatisfaction with the unreliable internet service and the lack of access to promised amenities like the gym and pool.
Application Process
The application process was criticized for being confusing and lengthy, with hidden fees and poor communication from the management.