Imperial Lofts

Reviews

• LL

  Lin

  1 day ago
  5.0
  We moved in on March 2nd and never looked back. We have had an amazing time, have enjoyed the pool table. Eli in the office, is amazing! Friendly, knowledgeable, helpful and very, very patient when dealing with all our questions. Everyone is very friendly. Definitely would recommend imperial Lofts to anyone!
• SR

  Stephanie Reyes

  3 days ago
  1.0
  I had no issues with accepting an internet plan imposed by Imperial Lofts. However, the same internet company offers better deals and plan costs for the same amount of Internet. The management office cant do anything to adjust to match the pricing of the deal with Astound. We called a few times to enroll in this designated internet set up and even the company confirmed there is no official agreement with Imperial Lofts. Convo with Astound: Even they think it is ridiculous that we are missing out on the promotions on their website. Emphasis on shady deal that requires new tenants to emulate a package assigned to unit 3204. Management told us to relay to Astound: to set up our internet matching unit 3204. At the same time, the bulk internet package does not include installation costs. Astound rep and supervisor I spoke with are waiving the installation cost because of my complaints and many calls made to them to try to set up Internet. The flyer you get in the welcome package has erroneous info: you cant set up by calling unless you mention, copy the set up of unit 3204. Shady. Installation cost is not included. Activation fee $16.23 required. I already spoke with management on this. They believe they are giving an awesome deal even when Astound website advertises otherwise. I am missing out on a $200 credit as well. Just wanted future tenants to be aware, beyond the price, It's the principle. Hope management reconsiders adjusting pricing for all tenants in an effort to look out for the residents that chose them. I will update my review when I move out in a year. Or at least be more transparent, shady practices.
• HH

  Hungry Hungry Hippo

  6 days ago
  5.0
  Imperial Lofts experience was amazing. Elias did an amazing job relating to us as well as showing us all the property has to offer. We were ready to commit to a different property but Elias had us from the moment we stepped in to the moment we left that we wanted to live at Imperial Lofts
• MG

  Melissa Griffin

  Apr 17, 2026
  5.0
  I want to take a moment to formally recognize Eli for the exceptional service he consistently provides in your office. From every interaction I’ve had with him, it’s clear that he operates at a level well above expectations. His responsiveness and professionalism stand out. More importantly, his willingness to go above and beyond to ensure residents are taken care of does not go unnoticed. Eli brings a level of friendliness and approachability that makes a real difference in the resident experience. He handles requests efficiently while still making people feel heard and valued, which is a balance not everyone can achieve. Quite frankly, he represents your organization well. I felt it was important to make sure his efforts were acknowledged.
• HL

  huy le

  Apr 4, 2026
  1.0
  I’m very disappointed with the experience my wife had at the leasing office today. She simply came in to ask for help with her gate key, which likely just needed a battery replacement. Instead of receiving basic assistance, she was met with a rude and dismissive attitude from the receptionist. When she politely explained the issue, the staff responded with, “What’s wrong with the key?” and then told her, “We don’t do that anymore—go to AutoZone and change it.” The tone and delivery were completely unprofessional and unnecessary, especially for such a simple request. We’ve been living at Imperial Loft for almost 7 years and have always had positive interactions with previous office staff. This was the first time we’ve experienced this kind of treatment, and it was honestly shocking. We still believe this is a beautiful place to live, but customer service like this is unacceptable. I hope management addresses this and ensures residents are treated with respect moving forward.

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