Preserve at Colony Lakes

Reviews

• EG

  Ebony Green

  Feb 23, 2026
  5.0
  I was assisted by April! The most excellent customer service I’ve experienced in a while especially in a world where it has become very hard to get. I needed assistance in about a week and I was able to move in and get everything taken care of in less than 7 days! She worked tirelessly. I am so grateful to have come in contact with such a beautiful soul. I look forward to seeing what the community has to offer.
• KK

  Kendrick

  Feb 13, 2026
  5.0
  I am so impressed with everything about this community, most importantly the management and staff. They are kind, responsive, knowlegeable, helpful, hardworking, and committed to highest quality standards. The grounds are impeccably maintained and the buildings are well constructed and maintained.
• BL

  blanca lopez

  Feb 5, 2026
  5.0
  April and the staff are friendly and so helpful. Great community for my mom's recent move.
• HL

  Heather Love

  Jan 13, 2026
  1.0
  The positive reviews are from the property doing raffles, notice how they are all around the same time coincidentally which is not right. Giving the property 1 star because it’s deserved. Uneven flooring, constant communication about pet waste not picked up but pet stations have literally had zero bags for the month of December and it’s disgusting to see everywhere. The audacity of personnel to send mass communication and not even simply check the stations to make sure bags are stocked, makes no sense. I have seen more stray animals around, trash in lot and grass, overall decent property but definitely look elsewhere. Issues with parking, even though there is roughly enough spaces. I would give it a 7/10 in terms of safety, lots of trees, people tend to like the pool, staff is overall friendly, lots of small food trucks at random (rarely given advance notice, usually find out 2 hours advance) and casual office attempts to be fun. No food vouchers given for snack/food trucks also by property but incentivize a positive review. Not enough significance to make me give a positive review unfortunately. They have this thing about sending last minute communication that does not make sense also. Seems like every time there is an issue going on they will randomly send out a text 30 minutes in advance saying the office is closed for a luncheon giving residents no time to make arrangements around that. I keep seeing praise on amenities, I don’t understand what they could be talking about. Valet trash (when they do come) make their own hours from what it feels like, outdated gym with broken equipment and not even a kettlebell. A roach fell from the ceiling next to me and I haven’t been back since. This place may be better than what it “used to be” but that does not mean it’s overall good.
• CA

  Cassandra Andrews

  Dec 17, 2025
  5.0
  I have lived at The Preserve at Colony Lakes Apartments for approximately eight years, and my experience has been very positive. Throughout my time here, the community has remained well-maintained, peaceful, and welcoming. The management and maintenance teams have consistently been responsive, professional, and helpful whenever issues arise. Maintenance requests are handled in a timely manner, and the staff truly cares about the residents and the overall quality of the community. The grounds are kept clean and attractive, and the environment feels safe and comfortable. I’ve enjoyed the sense of stability and community that comes with long-term residency, and it has truly felt like home over the years. I would recommend The Preserve at Colony Lakes to anyone looking for a well-managed apartment community with a friendly atmosphere. Thanks, Cassandra D. Andrews

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