Verena at Cypresswood

Reviews

• DS

  Dawn Smith

  Apr 5, 2026
  1.0
  Imma say negative zero stars is you Kool Roxanne are nah how you advertise for your apartment on tik Tok I apply I'm SAYING yes maam no ma'am being respectful and you playing in my face I call the 1st day you say oh it was a error you run it say approved I give all documents then I call day 2 and say hey what's going on. It's kids in back round screaming and u said my manager will call you I never got a call but y'all sent me a lease to sign how lol 🤣 I mean how we haven't discussed anything and you didn't say I was approved all the way but sending a lease heck no lady lol and God watches all I will say this anything from the devil is delay hesitation and frustration your rejection is God's protection amen 🙏🙌 y'all can play with someone else and this is just one phone I had insane yeA y'all read the reviews sometimes these people be right thumbs down and I'm a property Manager myself leasing is not ran that way yal have a good one
• HE

  Herrera Erick

  Feb 25, 2026
  5.0
  I’ve had a wonderful experience living here. The management team is professional, responsive, and genuinely cares about residents. Any maintenance requests I’ve submitted were handled quickly and efficiently, which makes a huge difference.
• SS

  Selena

  Feb 25, 2026
  1.0
  Would NOT recommend! Moved in with roaches everywhere had to bomb myself! I have no light fixture in my second bed. There’s a deposit fee no one told me about. I have no washer and dryer because there was no communication about some have them and some don’t. AND my car just got towed for the second time in one week because apparently you can’t just register with the apt. but you need a permit with the towing company WHICH NO ONE TOLD ME ABT EITHER. 0/10 recommend
• LP

  Lisa Patt

  Feb 14, 2026
  5.0
  I move to Verena at Cypresswood Apartments in October of 2025. I met the new manager of property Carolyn, She was very professional, consistent, and helpful. I appreciate Carolyn, Allowing me to walk my apartment prior to move in and immediately addressing concerns. Thank You so much for the welcome and excellent service!!
• SG

  shawnise gibson

  Feb 2, 2026
  1.0
  I have been a tenant at this property since 2025. Since the departure of the previous property manager, Monica, I have observed a noticeable decline in the overall management, upkeep, and communication at the property. Under prior management, the property was well-maintained, communication was consistent, and residents felt safe and respected. Since then, several ongoing concerns have arisen, including a lack of supervision on the property, disruptive behavior occurring late at night, unaddressed issues related to aggressive pets, and a general decline in maintenance standards. The biweekly unit inspections that once helped maintain property conditions no longer appear to be taking place. Additionally, communication between management and tenants has been minimal or nonexistent, which has led to confusion and unnecessary issues—most recently regarding parking enforcement. I was required to pay approximately $300 to retrieve my vehicle after it was towed from my paid parking space. I had previously updated my vehicle information in the apartment application, under the understanding that this was the required process. I was not informed that a separate towing registration system was required. When I attempted to discuss this matter with the property manager, Carolyn, the interaction was unprofessional and dismissive. I was spoken to rudely, my concerns were minimized, and when I requested to escalate the issue to her supervisor for further assistance, the situation became confrontational rather than solution-focused. After resolving the towing issue by paying the fees and registering my vehicle with the towing service, I was not provided with any written confirmation that my information had been successfully updated. Another tenant later received written documentation for the same process, which raises concerns about inconsistent treatment and procedures. I believe tenants deserve consistent communication, clear policies, professional interactions, and a safe, well-maintained property. ALL TENANTS SHOULD RECEIVE EQUAL SERVICE NOT JUST THE ONE WHO LOOK LIKE MANAGEMENT.