Maintenance Issues
Multiple reviews highlighted ongoing maintenance problems, including lack of hot water, flooding, and pest infestations, with some residents feeling that maintenance requests were not adequately addressed.
Staff Performance
While some staff members, particularly in maintenance and leasing, received praise for their helpfulness and responsiveness, others were criticized for poor communication and unprofessional behavior.
Safety Concerns
Residents expressed significant concerns about safety, citing incidents of crime, flooding, and inadequate security measures, leading to feelings of unsafety within the community.
Cleanliness and Condition
Several reviews mentioned issues with cleanliness, including dirty common areas and poorly maintained amenities, contributing to an overall negative perception of the living environment.
Value for Money
Many customers felt that the apartments were overpriced for the quality and condition, with hidden fees and inadequate services leading to dissatisfaction.