Northpoint Asset Management Houston

Reviews

• EH

  Evelyn Harari

  3 days ago
  1.0
  Please be aware of this company and listen to previous reviews as I did not. They will attempt to scam you where they can. To be able to rent a property they communicated multiple times written and verbal for 21 move in after application is received. Once paid and submitted our applications they messaged with the condition that my application would be approved if move in was 14 days. They will not refund us the money for an application which we applied on false information. The company was trying to make us move in a sooner date where of course would generate them more money. Please be aware and read your Texas Property Code § 92.3515 rights! This company is not compliant.
• AO

  Abayomi Ogunsola

  Feb 18, 2026
  1.0
  I rented a home for over 5 years with consistent on-time payments, often paying months in advance. During my tenancy, the lease was renewed and the rent was increased without any renovations or improvements, despite going through 3–5 different property managers over the years. After moving out, my security deposit was wrongfully withheld. I made multiple attempts to resolve this directly. I contacted Gabriele Simpson, the last property manager I worked with, several times, and she never responded to calls or follow-ups. I was left with no choice but to file a small claims case at the courthouse, only to discover that the address on record appears to be closed or non-operational. This experience has been extremely disappointing and unprofessional. Withholding deposits, ignoring tenants, and providing invalid contact information is unacceptable. This behavior shows a complete lack of accountability and respect for long-term tenants. I do not recommend Northpoint Asset Management to anyone looking for honest or transparent property management. Thank you for the response. I want to clarify that my dispute is not about whether an itemized statement exists, but whether the charges assessed are lawful. After more than five years of occupancy, the items listed—general cleaning, flooring wear, lawn condition, and routine interior condition—constitute normal wear and tear, which is not deductible under Texas law. No excessive or tenant-caused damage beyond ordinary use was identified at move-out. Additionally, this matter has not been resolved by the court. Service was previously unsuccessful due to a closed office location, and the case remains active (Case No. 255100507378). For transparency and proper legal process, please publicly confirm the physical address or registered agent where your company can be served, as service is required and all communication must remain in writing. This matter remains pending, and I will allow the court to determine whether the withholding of my security deposit was lawful.
• LD

  Lola Diamond

  Feb 17, 2026
  1.0
  High turnover in property managers, incompetent, constant mistakes, and consistently unprofessional communication. Basic issues require multiple follow-ups, and there’s little accountability or organization. The property itself had potential, but the management made it unsustainable. I’m choosing to move because the lack of professionalism and consistency became exhausting.
• LL

  Linda

  May 23, 2023
  5.0
  Holly is very professional and punctual when responding to me or with tenant. She is knowledgeable about the real estate industry and my go to person for advice. I have been working with this company over 8 years and have referred her services to my family and friends.
• MB

  Malachi Boykin

  May 18, 2022
  1.0
  DONT RISK YOUR TIME AND OR MONEY!!!Terrible experience. Once our application fee was paid they stopped answering the phone, texts, emails and voicemails.After 4 days of calls and voicemails i got someone on the phone and We were told the property we wanted was no longer available and our option was to choose from the available properties on their page. we chose 4 other options and after 2 weeks of waiting we STILL havent heard anything, not even an email. Every call goes to voicemail with a promise to call back within an hour and STILL nothing! Extraordinarily unprofessional business practices here. Would not advise anyone to waste their time or money with this company.