Customer Service
Many customers praised the leasing agents, particularly Cindy and Esteban, for their professionalism, helpfulness, and ability to ease the leasing process.
Maintenance Issues
Several reviews highlighted ongoing maintenance problems, including pest control issues, broken amenities, and slow response times for repairs.
Cleanliness and Upkeep
Multiple customers reported concerns about the cleanliness of the grounds, including trash, bird droppings, and dirty pools, indicating a lack of proper maintenance.
Safety Concerns
Some residents expressed worries about safety due to incidents of theft and issues with neighbors, suggesting a need for improved security measures.
Mixed Experiences
While some residents enjoyed their time and praised the community atmosphere, others reported significant dissatisfaction with management and living conditions.