Progress Residential

Reviews

• AV

  Anthony Vaughn

  Apr 1, 2026
  5.0
  I've been very happy with my 3 bed 2 bath rental in the New Braunfels area. Progress has been very attentive to my needs and any shortcomings the home has had. The previous tenant didn't maintain as well as they should've. The irrigation system was bitten into by the dogs and messed up. Going into summer it was really helpful for them to fix. The flooring, appliances and paint showed they care for the home and wanted us to enjoy our stay. Also I really appreciate I can make a call and talk to someone when needed. The home orientation was simple and made me feel ready to walk into a home with my family. Thank you!
• VF

  Vanesa Flores

  Mar 24, 2026
  5.0
  I recently rented a property in San Antonio Texas from progress residential. Chelsey has been awesome from the day I was approved to the 1 month anniversary at my new home. She has followed up with me every step of the way. Has responded to any emails/questions I may have. The application process was easy & received a fast turnaround time for approval. Took 2 weeks from the day I applied to the day I was able to get my keys. Thank you Progress residential & a big thank you to Chelsey for all your help.
• LP

  Lisa Parker

  Mar 19, 2026
  2.0
  UPDATE: Even though the Advocacy Group reached out, there is nothing they can do to assist with the issues identified in this review. The person who reached out can only assist with disputes regarding charges. I rented through Progress Residential for one year. Here is how it went. 1. When you apply for a property you will be inundated with emails. It would be helpful if tenants received ONE email with a list of action items, with links to websites, and due dates so there is ONE email to reference. 2. They assign a dedicated point of contact to you, but you will never be able to reach them. 3. SmartHome app – good idea but… A. I immediately had HVAC issues when I moved in. It took weeks to resolve. The thermostat was replaced by the company doing the work, but it wasn’t compatible with the app so maintenance had to replace the thermostat with a compatible device to link it to the app. During this time I was using “emergency heat” – which cannot be adjusted through the app. B. Each time a defective device is replaced, another device appears on the app. To clear that, you have to call the customer service number to get them removed. C. There were frequent error messages on the app (associated with the HUB). You have to call the same customer service group to figure out how to clear those errors. They need to be better trained because they couldn’t resolve the error messages I was experiencing. D. The app would consistently set the temperature 1 degree off when adjusting the temperature. E. You pay for the SmartHome feature – this home had a smart lock, smart thermostat, and a motion sensor in one room. a. The motion sensor set off an alert on your mobile device but there is no camera to show you what caused the sensor to alert. 4. They require access to your bank account (PayScore) for proof of income vs providing copies of paycheck stubs. 5. They require you make them an interested party on your renters insurance policy. 6. They use a 3rd party (Conservice) to bill part of the utilities. They call it a convenience, and they charge you for it. a. If you qualify to rent, you should qualify to pay your own utilities. b. Conservice shows you the bill via email, but the amount is added to your rent each month. 7. When I announced my intentions to not renew my lease, I was immediately asked for my forwarding address. This doesn’t make any sense. 8. It would be helpful to receive ONE email with a list of action items, with due dates, when a tenant announces their intention to vacate. a. Identify when the forwarding address needs to be shared. b. Indicate a text message needs to be sent as soon as the move out is complete to avoid additional charges. Read the fine print and understand all the extra fees in addition to the monthly rent. The base rent plus all the fees will add up. $ Rent, $ Pet Rent, $ SmartHome, $ Conservice Convenience Fee – it all adds up!
• SH

  sammantha-Maria Herbaugh

  Mar 5, 2026
  1.0
  We rented a previous property from them in Phoenix for 2.5 years. Until my husband took a job in SATX & that property was being sold. Since doing their property to property transfer it has been a disaster ! From them adding charges prior to us moving out that were incorrect , to botched lease amounts that they had to revise numerous times. They put us on a "payment plan" for the remaining charges at our old property. Because they transffered our whole 3600 deposit, instead of paying off that property and having us pay an additional deposit amount on this one. The entire amount was combined with our current property ledger making it hard to know what amount you are paying monthly on your actual rent. This month (feb) I went to pay my rent online, and they had locked my online account. Because the payment plan amount put me into evict status. Even though the amount is related to our old property in another state. Locking my account meant that I couldn't pay my rent either. They want you to send money into the main office in Phoenix --- that will take days !!! We have been calling and emailing for going on two weeks. NO RESPONSE except for a blanketted email about how to pay the full amount of our rent + full amount remaining on the payment plan. No Manager will get back to us ! When you call in to ask to speak to a manager as we want the issue fixed. You get told you have to email. Customer support is no help ! They will tell you " they're opening a case" . But you never get a response. Also they continue to over charge us for our pet rent. Our lease states 70/a month. They continue to try and charge us for 144. They still have our 350 pet deposit from our previous home ! After a big move and struggling with them over the last 6 months. Now I'm expected to pay 2k on top of the 3k I pay each month for rent+ WST. Let me just pull that out of thin air !! All because they won't get back to me regarding my payment plan. Even if I borrowed the money and had the entire amount, they won't reply to a "open case" to set a time to bring in the funds into Phoenix. I'm not shipping 5k to Phoenix and hoping it gets credited to my account. I used to say i would recommend them. But after this absolutely not ! I feel like they want to evict us at this point, because they will not help or respond . After this we will not be doing a property to property transfer going back to Phoenix !
• SB

  Suga Babiezz

  Feb 27, 2026
  5.0
  I have lived in the property of Rent Progress for a year. Moving from one state to another was a big adjustment for myself and my children. I would like to give a huge Thank You single handily to all the ladies in the office here and San Antonio but specially Chelsey Bower that lady is absolutely amazing. Progress needs to give her a raise she is amazing. Anytime I called her with an issue she got right on top of getting it resolved. Thank You again Chelsey for everything that you’ve done you’ve made my stay with Progress worth it.

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