The Mark

Reviews

• SR

  Srikanth Reddy

  Jan 5, 2026
  1.0
  I am extremely frustrated and disappointed with the security and management. On Jan 4 2026, I discovered that multiple personal items were stolen directly from my private balcony, including several pairs of footwear and even the shoe rack/stand itself. This is not just “minor property loss” – it means someone was able to get close enough to my home to take things from my balcony without being noticed or stopped. One of the most worrying parts is that there appears to be **no camera system** covering the relevant areas – no visible security cameras on or near the balconies or the routes someone would use to access them. That means there is no footage to review, no way to identify who did this, and no real deterrent to prevent it from happening again. I reported this incident to the police and obtained a case number, and I also notified the leasing office. Despite the seriousness of the situation, the response from management has been underwhelming and generic. There has been no clear explanation of what, if anything, is being done to investigate, no transparency about security issues on the property, and no concrete steps communicated to improve safety around balconies and access points. As a paying resident, I expect a basic level of security and a serious response when a theft occurs on the premises. Instead, I’m left feeling unsafe in my own home and unsure if this could happen again. If you are considering moving here, be aware that: 1.Items on your balcony or near your front door may not be secure. 2.There is no effective camera system in place to help deter or investigate theft. 3.Communication and follow‑through from the office in response to security incidents are poor. Until management takes real action to improve security, installs proper cameras, and proactively addresses incidents like this, I cannot recommend living at this place.
• AA

  Adria Andux-vila

  Nov 5, 2025
  5.0
  I’ve been living here for about three months now, and I’m incredibly happier than I was in my previous place. The maintenance was terrible there; they never fulfilled orders on time and even left me without a toilet for six days! However, when I moved in and needed some items replaced or fixed, they promptly came the next day. The entire staff has been incredibly friendly and helpful, especially with packages and providing information. They’ve made me feel right at home, and Kacey, in particular, makes you feel like you’re talking to a friend. I highly recommend living here.
• JM

  Jessica Martinez

  Oct 29, 2025
  5.0
  In the past I’ve always had problems with maintenance, but this apartment is always on top of it!
• MN

  Mariana Novoa

  Oct 6, 2025
  5.0
  The Maintenance team is awesome, prompt and always takes care of my requests on the day of submission. The new management is also really nice and helpful.
• RR

  Reviews

  Oct 4, 2025
  1.0
  Another apartment complex with major security issues, unkempt facilities, and a staff that hides behind corporate to talk down to residents and never get issues addressed. I’m so glad for Google reviews. I will not be moving in here. I toured and the staff was very unprofessional. Instead of addressing cleaning issues, they say things are a “work in progress”. To security issues, they say lame platitudes like “crime has no zip code”. No thank you.

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