Staff Performance
Feedback on staff is mixed; some customers praise their friendliness and professionalism, while others report unprofessional behavior and lack of responsiveness.
Maintenance Issues
Numerous complaints about slow or inadequate maintenance responses, unresolved issues, and ongoing problems with plumbing and pest control.
Management Changes
Frequent changes in management have led to inconsistency in service and communication, causing frustration among residents.
Living Conditions
Residents report issues with cleanliness, safety concerns, and inadequate facilities, including problems with hot water and pest infestations.
Overall Satisfaction
While some residents express satisfaction with their living experience, many others are unhappy and do not recommend the complex due to various issues.