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The Anderson at Brooks

3.2
(178 reviews)

Business Details

7938 City Base Lndg, San Antonio, TX
78235, United States
https://www.theandersonatbrooks.com

About

Apartment Building

Location

The Anderson at Brooks
7938 City Base Lndg, San Antonio, TX
78235, United States

Reviews

3.2
178 reviews
5 stars
83
4 stars
13
3 stars
10
2 stars
7
1 star
65

What are people saying?

AI-generated from recent customer reviews

Management Issues

Many customers reported poor management, including unresponsiveness, lack of accountability, and rude behavior from staff.

Maintenance Service

While some reviews praised the maintenance team for being prompt and effective, others highlighted inconsistent service and unresolved issues.

Hidden Fees

Numerous complaints about unexpected fees and charges, leading to dissatisfaction among residents regarding billing practices.

Pest Problems

Several reviews mentioned pest infestations, particularly cockroaches, and inadequate pest control measures.

Safety Concerns

Residents expressed concerns about safety, including vehicle break-ins and inadequate security measures.
  • HH
    Hugo Hermosillo
    Feb 17, 2026
    5.0
    I would like to thank Yezenia Ramirez for being super helpful and patient. She made my move in process so smooth and transparent.
  • JN
    James N
    Jan 27, 2026
    1.0
    They sent me to collections for $150 cleaning fee on top of not returning my $150 security deposit. I provided them my forwarding address but they never sent any mail or tried to communicate via email. Any communication would have been nice and the fee would have been paid, but I have a hit on my credit score instead.
  • JR
    Jose Ramirez
    Jan 16, 2026
    5.0
    Really great service Yezenia was wonderful and helped us out with setting all the info we needed and storage room as well!!! Highly recommend!!!
  • VR
    Vanessa Robin
    Jan 9, 2026
    1.0
    Management is horrible. If you want fees for retaliation then rent here.... Wow you had time after I left my review to look in your system for my past lease. Insane. You wont find it cause my email has my maiden name. But when I lived their yall never had time to address my issues. So yes this review was not left on accident with a 3star rating I would read the comments and try to improve the apartments instead of finding faults in the reviews.
  • DN
    Desiree Nichole
    Dec 29, 2025
    1.0
    Do not move here. Was moved into a unit that was infested with roaches. When talking to management they made us go through multiple “protocols” before considering moving apartments. Had to “bomb” apartment twice and when they agreed to moving units, they tried to up our rent & charge additional fees. They don’t take accountability for anything and we had to go as far as hiring an attorney to get out the situation. Save yourself the trouble!

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