Staff Performance
Customers consistently praised the staff, particularly Becca and DaNae, for their friendliness, helpfulness, and professionalism throughout the leasing and moving process.
Location
The location of Southline is frequently highlighted as a major advantage, with easy access to the Pearl, Riverwalk, and various amenities nearby.
Maintenance Issues
Several reviews noted ongoing problems with elevators and gym equipment, indicating a decline in maintenance quality under new management.
Community Atmosphere
Residents appreciate the community events and the friendly atmosphere fostered by the staff, contributing to a sense of belonging.
Management Concerns
There are significant concerns regarding management responsiveness and service quality, particularly after the property changed ownership, leading to dissatisfaction among some residents.