Progress Residential

Reviews

• DJ

  David Saiz Jr

  Mar 5, 2026
  5.0
  Mrs. Dena was a pleasure to work with and very happy to assist. She was knowledgeable and professional. Thanks for making this love in fun.
• SH

  sammantha-Maria Herbaugh

  Mar 5, 2026
  1.0
  We rented a previous property from them in Phoenix for 2.5 years. Until my husband took a job in SATX & that property was being sold. Since doing their property to property transfer it has been a disaster ! From them adding charges prior to us moving out that were incorrect , to botched lease amounts that they had to revise numerous times. They put us on a "payment plan" for the remaining charges at our old property. Because they transffered our whole 3600 deposit, instead of paying off that property and having us pay an additional deposit amount on this one. The entire amount was combined with our current property ledger making it hard to know what amount you are paying monthly on your actual rent. This month (feb) I went to pay my rent online, and they had locked my online account. Because the payment plan amount put me into evict status. Even though the amount is related to our old property in another state. Locking my account meant that I couldn't pay my rent either. They want you to send money into the main office in Phoenix --- that will take days !!! We have been calling and emailing for going on two weeks. NO RESPONSE except for a blanketted email about how to pay the full amount of our rent + full amount remaining on the payment plan. No Manager will get back to us ! When you call in to ask to speak to a manager as we want the issue fixed. You get told you have to email. Customer support is no help ! They will tell you " they're opening a case" . But you never get a response. Also they continue to over charge us for our pet rent. Our lease states 70/a month. They continue to try and charge us for 144. They still have our 350 pet deposit from our previous home ! After a big move and struggling with them over the last 6 months. Now I'm expected to pay 2k on top of the 3k I pay each month for rent+ WST. Let me just pull that out of thin air !! All because they won't get back to me regarding my payment plan. Even if I borrowed the money and had the entire amount, they won't reply to a "open case" to set a time to bring in the funds into Phoenix. I'm not shipping 5k to Phoenix and hoping it gets credited to my account. I used to say i would recommend them. But after this absolutely not ! I feel like they want to evict us at this point, because they will not help or respond . After this we will not be doing a property to property transfer going back to Phoenix !
• SB

  Suga Babiezz

  Feb 27, 2026
  5.0
  I have lived in the property of Rent Progress for a year. Moving from one state to another was a big adjustment for myself and my children. I would like to give a huge Thank You single handily to all the ladies in the office here and San Antonio but specially Chelsey Bower that lady is absolutely amazing. Progress needs to give her a raise she is amazing. Anytime I called her with an issue she got right on top of getting it resolved. Thank You again Chelsey for everything that you’ve done you’ve made my stay with Progress worth it.
• VS

  Vinnie Segovia

  Feb 26, 2026
  5.0
  Chelsey Bower was very polite and professional. I had questions and she had an answer for every one of them! She took time to break down every detail. Thank you and keep up the good work!
• KH

  Kiana Harris

  Jan 23, 2026
  1.0
  I rented a home through Progress Residential for approximately 2.5 years. While the application process was quick and touring homes was easy, the experience after move-in was consistently problematic and poorly managed. Within the first few weeks of occupancy, I experienced serious plumbing issues that left me unable to flush my toilet for 2–3 days. Although a credit was eventually issued, I had to repeatedly follow up to have it applied to my account. Shortly after, the home was struck by a vehicle, trapping my car in the garage and rendering the garage unusable for weeks—possibly over a month. Despite this being a significant loss of use of the property, I received little to no communication and no compensation. The garage was a key feature in my decision to rent the home. Homes owned by Progress in this neighborhood lack water softeners, resulting in severe sediment buildup. This caused repeated issues with restricted water flow, clogged faucets, showers, sinks, and damage to the washing machine. I was forced to regularly clean fixtures just to maintain basic functionality. HOA handling was equally problematic. Initial HOA notices were warnings—not violations—yet Progress charged my account $45 as if a violation had occurred when those notices were sent to them. By the time notices were forwarded to me, I was often given only 24–48 hours to correct the issue, despite the HOA allowing up to 10 days for compliance. Customer service is operated through a call center, making it nearly impossible to receive accurate or consistent support. Representatives routinely lacked knowledge, transferred me between departments, and failed to resolve issues. After submitting my 60-day notice to vacate, I lost access to my online tenant dashboard, even though required move-out tasks had to be completed there. Despite repeated calls, my access was never restored. Upon move-out, I was charged $750 to paint all walls and baseboards—work that clearly falls under normal wear and tear after a 2.5-year tenancy. While I chose not to dispute the charge to avoid further delays and frustration, it further reflects Progress Residential’s approach to tenant accountability and fairness. Progress Residential may make move-in convenient, but their lack of transparency, communication, and reasonable post-tenancy practices makes them difficult to recommend. Prospective renters should carefully evaluate the long-term management experience before signing a lease.

Frequently Asked Questions About Progress Residential