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Apartment Rental AgencyApartment Building
Experience the perfect blend of comfort, convenience, and style at Citadel at Westpointe - your ideal pet-friendly apartment community in San Antonio. Thoughtfully designed with your lifestyle in mind, our prime location and upscale amenities make everyday living effortless and enjoyable. Choose from spacious one-, two-, and three-bedroom apartments in San Antonio. Enjoy modern interior features like granite countertops, durable vinyl flooring, stainless steel appliances, and the support of on-site management and maintenance teams. When it’s time to unwind, relax in one of our two beautifully landscaped courtyards, lounge by the luxury pool, or take advantage of our EV charging stations. Schedule a personal tour!
Location
Hours
Reviews
3.4
210 reviews
5 stars
115
4 stars
7
3 stars
9
2 stars
5
1 star
74
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional, particularly highlighting individuals like Emma, Kayla, and Arlene.
Maintenance Issues
Several reviews mentioned slow response times for maintenance requests, with some residents experiencing significant delays for urgent repairs.
Pest Problems
Numerous complaints were made about pest infestations, particularly roaches and other insects, indicating a serious issue with pest control.
Parking Difficulties
A common concern among residents was the lack of adequate parking, often forcing them to park on the street.
Management Concerns
There were multiple reports of unprofessional behavior from management, particularly regarding communication and handling of resident issues.
- JCJorge ChavezNov 11, 20255.0Kayla from the front office was great help. I had an issue with my garage remote and she was able to fix it asap.
- ABannely bellorinNov 5, 20255.0Los apartamentos son hermosos, la seguridad y limpieza son excelentes, y el personal de mantenimiento es super efectivo en cada llamada que se realiza, realmente felicito a la administración y todos lo que hacen posible vivir aquí en paz y armonía ya casi tengo un año aquí y no he tenido ningún tipo de problema 👍
- ARAmanda RoqueOct 25, 20255.0Looking for an apartment can be such a headache, but the staff at Citadel made it so easy. I especially enjoyed having Emma help me out. She answered all my questions thoroughly without making me feel pressured to make a decision. I am very happy with the customer service I have received and look forward to future interactions with the staff.
- MAMelissa AnnOct 25, 20255.0I highly recommend visiting Citadel at Westpointe if you’re looking for a new place! The staff is very professional and friendly. Especially their agent Jeramyah, we were greeted with a warm welcome and he is very knowledgeable, which was comforting in such a stressful time of searching for a new place to call home.
- GFGiovanni FachaOct 23, 20255.0Let me tell you when I tell you I just love living here it’s so beautiful such a calm environment and the staff are remarkable always assisting you Emma knix is also one heck of an apartment manager since she stepped in feel so much more comfortable coming to staff about my questions I WOULD HIGHLY RECOMMEND COMING TO STAY AT CITADEL APARTMENTS AND STAFF ARE THE BEST
Frequently Asked Questions About Citadel at Westpointe
What types of apartments are available at Citadel at Westpointe?
Citadel at Westpointe offers spacious one-, two-, and three-bedroom apartments in San Antonio.
What are the key interior features of the apartments at Citadel at Westpointe?
Apartments include modern features such as granite countertops, durable vinyl flooring, and stainless steel appliances.
Is Citadel at Westpointe pet-friendly?
Yes, Citadel at Westpointe is a pet-friendly apartment community.
What amenities does Citadel at Westpointe offer?
Amenities include two beautifully landscaped courtyards, a luxury pool, and EV charging stations.
What are the office hours for Citadel at Westpointe?
The office is open Monday through Friday from 9:00 AM to 6:00 PM, Saturday from 10:00 AM to 4:00 PM, and closed on Sundays.
How can I schedule a personal tour of Citadel at Westpointe?
You can schedule a personal tour by contacting the office via phone or visiting their website for more information.
Where is Citadel at Westpointe located?
Citadel at Westpointe is located at 438 Richland Hills Dr, San Antonio, TX 78251, United States.
What nearby amenities can residents visit near Citadel at Westpointe?
Residents can visit retail stores like Ross Dress for Less, fashion shops such as rue21 and Claire's, and beauty supply stores including Sally Beauty and Ulta Beauty nearby.
Are there convenient government services near Citadel at Westpointe?
Yes, the Social Security Administration office is located nearby, providing accessible social services.
What nearby recreational spots might residents enjoy?
Residents can enjoy visiting Tom10, a nearby RV park, campground, and bar, perfect for socializing and outdoor activities.