Business Details
About
Apartment Rental AgencyApartment Building
Experience the perfect blend of comfort, convenience, and style at Citadel at Westpointe - your ideal pet-friendly apartment community in San Antonio. Thoughtfully designed with your lifestyle in mind, our prime location and upscale amenities make everyday living effortless and enjoyable. Choose from spacious one-, two-, and three-bedroom apartments in San Antonio. Enjoy modern interior features like granite countertops, durable vinyl flooring, stainless steel appliances, and the support of on-site management and maintenance teams. When it’s time to unwind, relax in one of our two beautifully landscaped courtyards, lounge by the luxury pool, or take advantage of our EV charging stations. Schedule a personal tour!
Location
Hours
Reviews
3.4
211 reviews
5 stars
113
4 stars
8
3 stars
9
2 stars
5
1 star
76
What are people saying?
AI-generated from recent customer reviews
Parking Issues
Numerous reviews highlighted a severe lack of parking, forcing residents and visitors to park outside the complex, which raises safety concerns.
Security Concerns
Customers reported frequent car break-ins and a lack of security measures, such as cameras, to address ongoing theft issues.
Maintenance Problems
Residents expressed dissatisfaction with maintenance response times and the handling of urgent repairs, particularly regarding pest control and appliance failures.
Staff Performance
While some staff members received praise for their helpfulness, many reviews criticized the management for rudeness and unprofessional behavior.
Pest Infestation
Multiple reviews mentioned ongoing pest issues, including roaches and other insects, despite requests for pest control.
- JHJonathan Miles HowardDec 3, 20251.0Well its dec. 3rd and once again another car broken into (11am broad daylight). 2nd time a car has attempted to be stolen (both hyundais) and ive only come here about 5x times this year to visit my gf. I refrain from coming here bc it seems my car is never safe. Every time i come here residents and visitors are mostly having to park outside the community because they’re just isnt enough parking available inside the community. But even parking inside the gates doesn’t assure car safety. Broken glass in different areas of the parking lot everytime i come here. Im Only speaking from a visitors perspective so keep that in mind PARKING SUCKS for visitors & residents it seems. My gf works late so most nights shes having to park OUTSIDE the community and walk allll the way to her building, im sure as a girl she feels unsafe also knowing about all the car theft. This is something you won’t really know by just doing a walk thru. ALSO the bathrooms are locked after business hours so if you’re in the gym or at the pool I guess you have to go back to your unit or piss in the water. Would not recommend this place
- SGSerenity GillDec 3, 20251.0I’ve been coming to visit my sister a couple of times and every time I come, there is broken glass everywhere from cars getting broken into. Specifically Hyundais. There has been lack of security after an ongoing spree of car thiefs and hasn’t been handled properly. My sisters car was broken into inside the apartment complex and had messed up wires from stealing attempt. At that, there is barely any parking to fit the number of residents here which forces them to park outside the gate which leads to the cars getting broken into easily. There should be security cameras added since there has been more than 10 incidents in the past month or at least a patrol car. And today another resident spotted someone breaking into a car but stopped them right on time in broad daylight. Something should be done to keep residents safe!
- DKDavid KeyesNov 28, 20254.0Maintenance crew are incredible!!
- JCJorge ChavezNov 11, 20255.0Kayla from the front office was great help. I had an issue with my garage remote and she was able to fix it asap.
- ABannely bellorinNov 5, 20255.0Los apartamentos son hermosos, la seguridad y limpieza son excelentes, y el personal de mantenimiento es super efectivo en cada llamada que se realiza, realmente felicito a la administración y todos lo que hacen posible vivir aquí en paz y armonía ya casi tengo un año aquí y no he tenido ningún tipo de problema 👍
Frequently Asked Questions About Citadel at Westpointe
What types of apartments are available at Citadel at Westpointe?
Citadel at Westpointe offers spacious one-, two-, and three-bedroom apartments in San Antonio.
What are the key interior features of the apartments at Citadel at Westpointe?
Apartments include modern features such as granite countertops, durable vinyl flooring, and stainless steel appliances.
Is Citadel at Westpointe pet-friendly?
Yes, Citadel at Westpointe is a pet-friendly apartment community.
What amenities does Citadel at Westpointe offer?
Amenities include two beautifully landscaped courtyards, a luxury pool, and EV charging stations.
What are the office hours for Citadel at Westpointe?
The office is open Monday through Friday from 9:00 AM to 6:00 PM, Saturday from 10:00 AM to 4:00 PM, and closed on Sundays.
How can I schedule a personal tour of Citadel at Westpointe?
You can schedule a personal tour by contacting the office via phone or visiting their website for more information.
Where is Citadel at Westpointe located?
Citadel at Westpointe is located at 438 Richland Hills Dr, San Antonio, TX 78251, United States.
What nearby amenities can residents visit near Citadel at Westpointe?
Residents can visit retail stores like Ross Dress for Less, fashion shops such as rue21 and Claire's, and beauty supply stores including Sally Beauty and Ulta Beauty nearby.
Are there convenient government services near Citadel at Westpointe?
Yes, the Social Security Administration office is located nearby, providing accessible social services.
What nearby recreational spots might residents enjoy?
Residents can enjoy visiting Tom10, a nearby RV park, campground, and bar, perfect for socializing and outdoor activities.