Citadel at Westpointe

Reviews

• EL

  Ehecatl Labarrios

  Apr 6, 2026
  5.0
  Lugar muy limpio y con buenas amenidades
• PP

  P

  Mar 18, 2026
  1.0
  Kind of crazy to read the most recent review’s response. Clearly confirming the person’s experience with the staff. To read all that and cherry pick the little information vs taking accountability is astounding. Shame on this property. I was thunking of renting here but after seeing that response, heck no. I’d rather rent at a location where management takes accountability and apologizes. Shame on this property.
• EP

  Elizaveta Polynova

  Mar 7, 2026
  1.0
  I had a very concerning experience at this community. My vehicle was towed within just a few minutes while I briefly stepped away to complete a delivery nearby. My child was inside the vehicle secured in a car seat and the engine was running with the air conditioning on. When I returned, my vehicle had already been removed by a towing company. I had to call the police, and approximately 10–15 minutes later the tow truck returned and brought the vehicle back. What was most disappointing was the response from the leasing office. When I asked for help, the manager defended the towing driver and said the tow was justified even though a child was inside the car. I was also refused access to camera footage and was told there was no one higher in management to speak with. This situation was extremely stressful and could have been very dangerous. I hope management reviews their towing practices and how situations like this are handled in the future. In addition to what I already described in my previous review, I want to add another important detail. The staff did respond and contacted the towing company after my car was illegally towed while a person was inside the vehicle. However, the behavior of the office employee afterward was extremely unprofessional. He continued to defend the tow truck driver and insisted that the towing was legal, even though there was a person inside my car at the time. What was even more disturbing was that when I stepped away, the staff were laughing and saying that I was stupid and that I had no rights in this situation. This was especially shocking because the police who arrived supported me and confirmed that I was in the right. This kind of treatment toward residents and visitors is completely unacceptable.
• AA

  Abigail

  Mar 3, 2026
  5.0
  Nicolette is so sweet and fun ! Love her , great atmosphere :)) staff is so nice <33
• JA

  Jennifer A

  Jan 30, 2026
  5.0
  My niece and I visited the property last week and were greeted by Nicolette, an amazing leasing agent. She took the time to thoroughly walk us through all the floor plans and pricing and was extremely helpful throughout the entire tour. I highly recommend asking for her when you visit!