Business Details
About
Apartment Building
Let your lifestyle rise to the occasion when you lease a prestigious residence at Hollybrook Ranch. A luxury one, two, or three bedroom home here in Travis County brings the excitement of the Greater Austin area to you, offering amazing experiences both at your pet-friendly home and around the city. Slip away to the swimming pool on a sunny afternoon, go for a walk along a nearby trail, or catch up on emails while you sip a latte from your home���s private patio. Whatever it is you���re getting up to, quickly discover the activities and sights that add joy and energy to your daily routine.
Location
Reviews
3.9
128 reviews
5 stars
83
4 stars
10
3 stars
5
2 stars
4
1 star
26
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff, particularly Nakisa and Samir, for their exceptional service, professionalism, and responsiveness.
Maintenance
Residents reported quick and efficient maintenance responses, with many issues resolved on the same day.
Community Atmosphere
The apartment complex is described as friendly and welcoming, with a strong sense of community among residents.
Amenities and Cleanliness
While many enjoyed the amenities and cleanliness of the property, some expressed concerns about the inconsistency of services like valet trash and noise issues.
Management Issues
Several reviews highlighted frustrations with management communication, responsiveness, and enforcement of policies, leading to mixed feelings about the overall experience.
- TATalia Hernández ArzolaNov 24, 20255.0would like to express my appreciation for the excellent service I received from Samir when I went to rent the apartment. He was very kind, respectful, and professional at all times. He handled the entire process with clarity, patience, and efficiency, explaining every detail and making sure I understood everything perfectly. His customer service was outstanding, creating a comfortable and trustworthy environment from the moment I arrived. I highly recommend Samir for his dedication and excellent service.
- KTKimberly J. TaylorNov 14, 20255.0I've lived here since July and I love it. The people are friendly and the staff are all just as nice as they can be. My work order was done the same day! Spectacular service and management! Keep up the great work!
- BIBilly Burt IINov 13, 20255.0I really appreciate all the help I got with setting up the lease and moving in. Nakisa Derakhshani was instrumental in facilitating this move. Many thanks!
- BBBilly BurtNov 13, 20255.0Nakisa is an amazing help, she always helps out when we need it, would definitely recommend staying here!
- MLMichael LatimerNov 10, 20255.0I have been a resident for 5+ years and have loved working with Samir and Nakisa. They have been more than accommodating with property maintenance and requests. I can't imagine loving somewhere else, they rock!