Business Details
About
Property Management CompanyAssocia
Associa Hill Country is a community association and property management company based in Texas.
Location
Hours
Reviews
3.5
161 reviews
5 stars
98
4 stars
5
3 stars1
2 stars0
1 star
57
What are people saying?
AI-generated from recent customer reviews
Communication Issues
Many customers reported poor communication, including unreturned calls and emails, leading to frustration and unresolved issues.
Customer Service
Numerous reviews highlighted a lack of responsiveness and professionalism from staff, with some praising individual employees while criticizing the overall service.
Fee Transparency
Customers expressed concerns over excessive fees and billing errors, with some feeling that charges were unjustified or poorly explained.
Management Quality
While some community managers received praise for their dedication and responsiveness, many reviews indicated a history of poor management and frequent changes in personnel.
Overall Satisfaction
The overall sentiment is largely negative, with many customers expressing dissatisfaction with the company's services and management practices.
- JHJessica Harlow1 day ago4.0I have been in a year and a half battle with the WORST communication from Associa, until Albert Sledge took over our neighborhood HOA and after reaching out to him, he resolved my issue right away. He emailed me back promptly, and even called to make sure we were on the same page. The 4 stars are just for Albert, as the communication prior to him was awful. Thank you Albert for your concern and making sure I was valued and taken care of!
- GCGabriel ClarkeDec 30, 20251.0I’ve had a very frustrating experience dealing with Associa due to poor account transparency, excessive fees, and inconsistent communication. Over the course of 2025, I paid over $1,000, yet more than $395 of that went to fees rather than actual HOA assessments. Despite making consistent payments, my account repeatedly showed returned payments, handling charges, and administrative fees that compounded quickly. At one point, over 37% of what I paid went toward fees instead of dues. To make matters worse, the balance listed on a certified letter did not match the balance shown in the online portal, which raised concerns about accuracy and internal consistency. When trying to get clarity, the process has been slow and difficult, with little proactive explanation or accountability. This experience has felt unnecessarily punitive and confusing, especially for homeowners trying to stay current and act in good faith. I strongly believe there needs to be more transparency, clearer communication, and better oversight when it comes to billing and fee application. I hope management takes feedback like this seriously and works toward improving the homeowner experience.
- AAAbbie AndersonNov 26, 20255.0Cory McDaniel is the BEST to work with. Diligent, cares, and reliable. I always feel so relieved when I get connected to Cory for any needs, he is always there :)
- DSDaniel SifuentesNov 12, 20255.0Finally someone who cares! This is my 5th annual HOA meeting, by far the BEST. James Duncan at Associa was friendly, kind, knowable, and understanding. He could answer all questions that Stonewood Commons neighbors had asked. Not like previous Community Association Managers. Mr. Duncan knows his stuff - very knowable. Calls and email are quickly returned in a timely manner. Thank you, James for all you do and are doing for our Stonewood Commons neighborhood. Alice Sifuentes
- MWMarietta WNov 10, 20255.0I found a dispute on my bill, I was unaware it was on there from 1.5 yrs ago Krista Glubczynski Assistant Community Mgr helped me dispute it. I appreciate her continued communication until it got resolved. Thank you
Frequently Asked Questions About Associa Hill Country
What is Associa Hill Country and where are you located?
Associa Hill Country is a community association and property management company based at 2300 Greenhill Dr #1010, Round Rock, TX 78664, USA.
What are the business hours of Associa Hill Country?
Associa Hill Country is open Monday through Thursday from 9:00 AM to 5:00 PM, and on Friday from 9:00 AM to 4:00 PM. The office is closed on weekends.
How can I contact Associa Hill Country by phone or email?
You can reach Associa Hill Country by phone at +1 512-347-2888 or by email at customerservice@associaonline.com.
Where can I find more information about Associa Hill Country online?
More information is available on their website at https://www.associahillcountry.com or on their Facebook page 'Associa Hill Country' in Round Rock, TX.
What types of services does Associa Hill Country provide?
They provide community association management and property management services, including property and building maintenance.
Are there real estate agencies near Associa Hill Country?
Yes, several real estate agencies are nearby including Trinity Real Estate Group, Keller Williams Realty Round Rock, and Mariella Rivero Real Estate, which could assist with property buying and selling needs.
Can I coordinate with local real estate agents around Associa Hill Country for my property needs?
Certainly, nearby real estate agents such as Kim Whitlock and Anne Weatherby, Realtor, are accessible and may collaborate with Associa Hill Country clients for real estate transactions.
Is there commercial real estate support near Associa Hill Country?
Yes, commercial real estate firms like Webster Team Realtors and Crossley Commercial RE Group are located nearby and can support commercial property matters.
How might the proximity of mortgage brokers benefit clients of Associa Hill Country?
Nearby mortgage brokers such as The Penland Team and The Nick Pronsky Lending Team can assist clients in securing financing for property purchases facilitated by Associa Hill Country.
What timezone does Associa Hill Country operate in?
Associa Hill Country operates in the America/Chicago timezone, corresponding to Central Time in the USA.