Business Details
About
Apartment Rental AgencyHousing RentalApartment BuildingStudent Housing Center
Set your own pace at Ferro, a community where crossed paths turn into easy connections.
Location
Hours
Reviews
3.9
162 reviews
5 stars
105
4 stars
12
3 stars
5
2 stars
6
1 star
34
What are people saying?
AI-generated from recent customer reviews
Management Issues
Frequent complaints about poor communication, high staff turnover, and unresponsiveness from management.
Internet Connectivity
Numerous reviews highlight ongoing issues with unstable and slow internet service, impacting residents' ability to work from home.
Cleanliness and Maintenance
Concerns raised about cleanliness in common areas, pest control issues, and inadequate maintenance responses.
Positive Staff Interactions
Several residents praised specific staff members for their helpfulness and professionalism, particularly in the leasing office.
Amenities and Environment
While many residents appreciate the amenities and the overall beauty of the property, noise from nearby construction and parties has been a common complaint.
- AJAJ Johnson1 day ago1.0I pay 2k plus a month but have to get a hotel tonight because my smoke detector is chirping non stop and they won’t fix it. they told me maintenance would come by today but no one showed. Ceilings are 16feet…. Furthermore, After being away for a couple months on a work assignment I come back to bugs, everywhere, a smoke detector that is chirping, no WiFi and missing packages. Please keep in mind I pay over $2k monthly and $55 is included for WiFi as well as $5 a month for pest control. They told me I have to request pest control or they will not service my unit!! Excuse me, but I for for it monthly !!!! So even though 5 a month included in my rent I still have to request pest control to come and do what I’m paying the apartment to do already ?? Makes no sense. They had issues with the WiFi but since I was away I couldn’t reset anything. Therefore no access my ring cam for months because it went out and could no longer control my thermostat but still included the $55 in my rent. The management here is new and they DO NOT CARE about anything. After a long day a travel and being away I just wanted to come lay in my bed and get some good rest. I could not because the smoke detector has been chirping for god knows how long. I have 16foot ceiling and tried everything to fix it myself since there is no urgency with maintenance here
- EGEaron GossOct 28, 20255.0I like it here. As my friend said when visiting me, “it’s like another world”, I agree. A nice and clean one.
- MSMark SwansonOct 27, 20251.0With the new silver line working and active the bells ring 84 times a day they start at 3:25am and go until 1:20am. It’s insanity, pure blown insanity. If you’re not all there in the head live here, but if all your nuts and bolts are indeed there I suggest you run as far as you can from this community.
- FDFenghua DongOct 13, 20251.0I’ve been living here for a while, and the internet is terrible. The Wi-Fi is extremely unstable and drops constantly. The router is installed inside the closet, which is the deepest part of the apartment, so I can barely get any signal in the living room. I contacted the leasing office, and they told me to reach out to AT&T. AT&T said they could move the router to the living room, but it’s been over a month since I first contacted them, and no one has come to fix it. Every time I follow up, they just tell me to wait for a call back — but nothing ever happens. Paying $55 a month for this kind of internet is unacceptable. If you rely on a stable connection, I wouldn’t recommend moving here. Update: The internet issue is still not fixed. Both the leasing office and AT&T have not done any real repairs — they just keep telling us to wait for approval.
- AAAmir AbdelOct 4, 20255.0Joshua made the entire process smooth and stress-free. His communication was excellent, and he was always so helpful along the way. The leasing team here truly stands out. I would highly recommend this community based on them alone. We’re very excited to become residents at Ferro!
Frequently Asked Questions About Ferro
What type of apartments does Ferro offer?
Ferro offers luxury apartments designed to let you set your own pace in a community where connections are easy.
Where is Ferro located?
Ferro is located at 1005 11th St, Plano, TX 75074, United States.
What are the standard business hours for Ferro?
Ferro is open Monday through Friday from 9 AM to 6 PM, Saturday from 10 AM to 6 PM, and Sunday from 1 PM to 6 PM.
How can I contact Ferro by phone?
You can reach Ferro at their main phone number +1 469-712-2371 or the alternate phone +1 469-617-6012.
Does Ferro have an online presence where I can learn more?
Yes, you can visit their website at https://www.liveferro.com/ or check their Facebook page at https://www.facebook.com/776509162219500.
What categories of services or housing does Ferro fall under?
Ferro is categorized under Toll Brothers, Apartment Rental Agency, Housing Rental, Apartment Building, Student Housing Center, and Apartment Buildings.
What is the timezone for Ferro's location?
Ferro is located in the America/Chicago timezone.
What nearby sporting goods stores could I visit when staying at Ferro?
Nearby, you can visit Plano Marine and Pontoons of North East Texas for sporting goods, which could be convenient for recreation or hobbies during your stay.
Are there any recreational facilities near Ferro?
Yes, the North Texas Region USAV volleyball courts are nearby, providing active life and sports opportunities close to Ferro.
Where can I go for automotive repairs near Ferro?
There are several automotive repair options nearby, including Gerber Collision & Glass, Allied auto, Eagle Transmission & Repair Shop, and Honesty Automotive among others, providing convenient services for vehicle maintenance.