Staff Performance
Desiree and the leasing staff received high praise for their professionalism, attentiveness, and helpfulness throughout the leasing process.
Maintenance Issues
While maintenance staff like Jason and Luis were commended for their quick and efficient service, there were numerous complaints about unresolved maintenance requests and poor communication from management.
Amenities and Cleanliness
Many residents expressed dissatisfaction with the condition and availability of amenities, such as the pool and gym equipment, as well as issues with cleanliness around the property.
Management Concerns
Several reviews highlighted frustrations with management's responsiveness and accountability, particularly regarding maintenance requests and billing issues.
Overall Satisfaction
Despite some positive experiences, a significant number of residents reported dissatisfaction with their living conditions and management, suggesting a decline in quality since the change in management.