Customer Service
Some staff members, particularly Julia, Jennifer, and Ruby, received positive feedback for their helpfulness and responsiveness, while others faced criticism for poor communication and lack of follow-through.
Maintenance Issues
Numerous complaints were made regarding unresolved maintenance problems, including plumbing issues, lack of hot water, and pest control failures.
Living Conditions
Residents reported serious concerns about the overall living conditions, including issues with cleanliness, noise, and safety, leading to a negative perception of the apartments.
Management Practices
Many reviews highlighted dissatisfaction with management's handling of tenant concerns, including billing issues and lack of transparency regarding fees and services.
Mixed Experiences
While some long-term residents expressed satisfaction with their living experience, many new tenants reported significant issues that led them to recommend against moving in.