El Lago Apartments

3.4
214 reviews

About

Apartment Building
At El Lago Apartments, you’ll live every day like you’re on vacation. Your new one, two, or three-bedroom apartment for rent in McKinney, Texas, combines luxury with comfort in a way you’ve never seen before. We focus on providing the most incredible apartments in McKinney, with features that include granite countertops and brushed nickel fixtures. Enjoy our superb community amenities by taking advantage of our refreshing swimming pool and spa, state-of-the-art fitness center, and onsite dog park.

Location

El Lago Apartments
3400 Craig Dr, McKinney, TX
75070, United States

Hours

Reviews

3.4
214 reviews
5 stars
107
4 stars
19
3 stars
14
2 stars
11
1 star
63

What are people saying?

AI-generated from recent customer reviews

Maintenance Issues

Several customers reported slow or inadequate responses to maintenance requests, with some experiencing unresolved issues for extended periods.

Management Concerns

Numerous reviews highlighted dissatisfaction with management practices, particularly regarding communication and handling of move-out charges.

Cleanliness and Condition

Feedback indicated a mix of experiences regarding the cleanliness and condition of apartments, with some residents reporting issues like pests and poorly maintained facilities.

Community Atmosphere

While some residents enjoyed a friendly community atmosphere, others reported problems with noise and disruptive neighbors.

Customer Service

The leasing office staff received praise for their friendliness and helpfulness, particularly Luisa, but there were also complaints about unprofessional behavior from some staff members.
  • AV
    angie vazquez
    Dec 15, 2025
    1.0
    llevamos 4 meses aqui, necesitabamos un apt rapido por que nos mudamos de otro estado aqui y ni nos dieron un tour online y lo pedi varias veces. nos pusieron muchas trabas para poder rentar sin considerar el estado deprorable de los apartamentos, son muy viejos, tienen hasta alarmas y conecciones de telefonos de los años 90's que ni funcionan, las tuberias estan en muy mal estado. literal si las tocas se rompen, los gabinetes estan pintados con pintura de pared para no cambiarlos y tienen el vinil de las puertas del gabinete despegado, cada vez que salimos del apartamento los perros defecan por todos lados y los dueños no lo recogen en especial alrededor del area de la cancha de voleibol, varias veces lo he reportado y no hacen nada. Solo espero terminar el contrato para irme de aqui y que no me cobren por cosas que no deben cobrarme como a otros residentes les han pasado. deberian romper estos apartamentos y hacerlos nuevos.
  • ZM
    Zoey Morck
    Nov 6, 2025
    5.0
    I've lived at El Lago for a month now. It's been several years since I've lived in an apartment, but I really like it here so far. There are a ton of families with kids, so it feels safe, and the apartments (at least in my building) seem to have good insulation because I don't generally hear my neighbors unless they're literally in the breezeway right outside my door. You can tell the units were built a while ago, during a time when an onsite racquetball court was a sought-after luxury amenity, but the appliances have been updated and my unit was a 9.5/10 on cleanliness and maintenance when I moved in. I also like the layout of the buildings. I have a third floor unit, and the only reason to be walking past my door is if you live in one of the three other units accessible via the staircase or are making a delivery. Nobody is loitering and there's not a lot of traffic. Also, both of my exterior doors, the front door and the balcony/patio door, have secondary deadbolts, so I feel very safe. (In addition to the fact that this is McKinney) I will say that considering there are at least a dozen well-stocked dog poop stations, a lot of people don't pick up their dog's poop. But the apartment management seems very reasonable about their pet restrictions. I've seen people with great danes, pitbulls, tiny yappers, and everything in between, and they've all been responsibly leashed. The dog park is a little underwhelming, but my big dumb Australian shepherd likes to sniff around it every now and then. Office management and maintenance are reasonably responsive and helpful, and have so far appeared to be very reasonable about community rules. I always see people zooming around in their golf carts to get stuff done, which I can't say for other apartments I've lived at. On the day I moved in, one of them noticed I was having problems with my garage and proactively helped me get a new remote and re-keyed the door while I watched. I'm not a super outgoing person, but my neighbors are friendly and polite. Kids know how to act around my dog and will ask nicely and greet him before going in for pets. I frequently have short, friendly interactions while walking around, and I have to say that it's nice being surrounded by what seems to be a bunch of good people. It's a good balance of everyone looking out for each other but also respecting other peoples' spaces. It's the kind of place where a kid can accidentally leave their shoes next to the beach volleyball court and be able to find them the next day. The location is great, right off of 75 and 121, so it's easy to get around DFW. There's plenty of things to do and shopping nearby, including a Trader Joe's within walking distance. I do wish there was a convenience store or gas station in walking distance, but there's a Half-Price Books, a big box gym, and a Fuzzy's, among other stuff, so it all sorts out, and honestly I should probably drink less Diet Coke so... If you're looking for a reasonably priced apartment in a good location, I think El Lago is worth checking out. I did my whole evaluation and application online from out of state, so I didn't even look at a unit in-person before I moved in, and I have no regrets so far.
  • CH
    Callie Horn
    Aug 30, 2025
    5.0
    I’ve lived at El Lago for almost six months now. The apartment complex is clean and quiet. My maintenance requests have always been addressed quickly. I’ve never had an issue with roaches or other bugs in a first floor apartment. The leasing office has always been nice and helpful. Would highly recommend.
  • KK
    Kesean
    Aug 22, 2025
    5.0
    Been here for about 3 years and honestly been great. Timely maintenance. Great amenities. Feels safe. Cop lives somewhere in the community. any negative reviews you see is probably because of goofy neighbors that's anywhere though.
  • CN
    Carol Nelsen
    Aug 20, 2025
    5.0
    We've lived here since 2018, and in the ~7 years we've been here we haven't had any major issues. While we did have water leaks they were ALWAYS repaired good as new. There's a reason we have renewed as much as we have, and we probably will again. One of the quietest places we've ever lived, and Murphi is by far the best property manager we have experienced in 2 decades of rentals. If I had it to do all over again, I wouldn’t hesitate!