From the very first day we received our home, we noticed that the vinyl flooring was already lifting. We reported the issue the following day. However, it wasn’t until 20 days after we had moved into the property that someone was finally sent to inspect the problem. The technician who conducted the inspection informed me that he would be writing a report recommending the replacement of a large portion of the vinyl flooring.
Weeks went by with no response, so I continued sending emails asking for the issue to be addressed, especially since we were still within the “WARRANTY” period. At one point, another so-called “inspector” (whose name I was never given) showed up at the house. He only made a few minor adjustments that were completely unrelated to the problem we had reported. He never thoroughly assessed the condition of the floor or conducted a proper technical evaluation.
Some time later, I received a report containing a completely baseless conclusion, with no evidence or technical justification, attempting to place the blame for the damaged flooring on us. I find it unacceptable that such serious claims are made without a proper investigation, while our previous communications and the original report recommending replacement of the defective material were ignored from the start.
This situation demonstrates not only a severe lack of professionalism, but also negligence and a clear intent to avoid responsibility. I am deeply disappointed and upset by the treatment we’ve received, and by the attitude of a company that clearly has no interest in honoring its promises.
I would appreciate it if anyone in this community could let me know if there is a regulatory body or external agency where I can escalate this issue, as I am completely dissatisfied with how CENTEX has handled this warranty claim.
Personally, I would never recommend purchasing a home built by CENTEX. They promise quality and support, but what they actually deliver is a frustrating experience, lack of accountability, and senseless excuses to avoid honoring their guarantees. The level of service they provide is truly shameful and disappointing.
HM
HAROLD WILSON SEGOVIA MOYANO
May 26, 2025
5.0
Buying my house with Centex has been a great experience, highly recommended!
CM
Chaquoya Mouldin
Nov 30, 2023
5.0
This community is awesome and affordable. My family and myself love it here!
SS
Sharon
Jun 2, 2023
5.0
Wonderful homes great place to live. Very quiet and safe love the country atmosphere.
CS
carol stone
Mar 11, 2023
5.0
My one-year warranty just expired and before it expired, Centex did a great job contacting me a head of time and started the process of a walk through to see what work needed to be done.
Cory, Carla, and the vendors did a fantastic job with this task. Definitely bragging about them and their efforts.
Frequently Asked Questions About Decker Farms by Centex Homes
What are the closing costs for a new construction in Decker Farms?
The closing costs for a new construction home in Decker Farms vary, please ask your title agent at PGP Title for more information.
Am I responsible for indoor and outdoor pest solutions in Decker Farms?
You are responsible for indoor and outdoor pest solutions for your new home in Decker Farms.
Are there sidewalks and crosswalks for pedestrians in Decker Farms?
Yes, there are plenty of sidewalks and crosswalks for pedestrians in our new construction community of Decker Farms.
How do you enforce parking policies in Decker Farms?
The homeowners' association in Decker Farms is empowered to enforce parking with several different signs around the community. There are also designated areas for guests to park when visiting.
Is there a height restriction to plants, trees, and grass in Decker Farms?
The beauty of our new homes in Decker Farms is very important to us. Please check with your HOA manager regarding specific height restrictions to plants, trees, and grass.
What are the noise policies for common areas in Decker Farms?
While our new homes do not have a specific noise policy for the common areas, we ask that residents of Decker Farms please be considerate of others in the community when hosting get togethers that go late into the evening.
What does the homebuilder warranty cover in Decker Farms?
We don't just build you a new home, we stand behind it! That’s why, with every home at Decker Farms, we provide a limited home warranty that is easy to understand and based on common sense. We believe our homeowners have a right to expect a clean new home complete and free of defects at the time of closing. Things should work.
As detailed in our limited home warranty, if there are problems because of defects in materials and workmanship during the warranty term, we will arrange for their repair or replacement. In general and subject to certain exclusions, our limited home warranty includes coverage for materials and workmanship; coverage for heating, air conditioning, electrical, and plumbing systems; and coverage for structural components of the home. And, our home warranty transfers to the next owner if you decide to sell your home. Please visit our website to learn about our specific warranty coverages. There you can review the specific warranty booklet applicable to our homes in your market containing the complete limited home warranty terms, limitations and exclusions.
Do you offer trash pickup and recycling in Decker Farms?
Yes, we offer trash pickup at our new homes. This service may vary by section, please visit our model home sales office for more details.
Are these new construction homes in Decker Farms great for raising kids?
The new construction homes at Decker Farms are a great place to call home for families with kids, as well as for all types of homeowners. Residents with children will enjoy access to the local Tomball ISD, while everyone can appreciate the onsite community park and nearby shopping, dining and entertainment.
How much do homeowners association fees cost in Decker Farms?
Homeowner association fees and services for the new homes at Decker Farms are subject to change. For the most up-to-date information regarding the community fees and services for our new homes please check with a local sales consultant.
What are the closing costs for a new construction home at Decker Farms?
Closing costs vary for new construction homes in Decker Farms. Please consult your title agent at PGP Title for detailed information.
Am I responsible for pest control in my new home at Decker Farms?
Yes, homeowners are responsible for both indoor and outdoor pest control solutions for their homes in Decker Farms.
Are there sidewalks and crosswalks for pedestrians within Decker Farms?
Yes, the community includes plenty of sidewalks and crosswalks to ensure pedestrian safety and convenience.
How are parking policies enforced at Decker Farms?
The homeowners' association enforces parking rules using multiple signs throughout the community and has designated guest parking areas.
Does Decker Farms have any homeowner association fees?
HOA fees and services are subject to change. Contact a local sales consultant for the most current information.
What does the homebuilder warranty cover at Decker Farms?
The limited home warranty covers defects in materials and workmanship, major systems like HVAC, plumbing, electrical, and structural components. The warranty is transferable to future owners and aims to provide a defect-free new home at closing.
Is trash pickup and recycling available at Decker Farms?
Yes, trash pickup services are provided and may vary by community section. Visit the model home sales office for details.
What are the sales office hours for Decker Farms by Centex Homes?
The sales office is open Monday through Saturday from 10:00 AM to 6:00 PM and Sunday from 12:00 PM to 6:00 PM.
What nearby attractions can I visit before or after touring Decker Farms?
You can visit nearby places such as Rosehill Lake for outdoor activities, Houston Screen Works for retail shopping, and visit Josh David Walker Music for live music or instrument needs.
Are there any nearby parks or outdoor recreational areas near Decker Farms?
Yes, Rosehill Lake is a nearby outdoor destination where residents can enjoy nature and recreational activities.
Which nearby local businesses provide home services that might be useful for Decker Farms residents?
Residents can access services nearby such as Corsair AC & Heating for HVAC needs and Alex's Stump Grinding and Tree Services for landscaping assistance.