Staff Performance
Many customers praised the office staff, particularly mentioning their friendliness, responsiveness, and professionalism, with specific commendations for individuals like Tatiana, Paola, and Zusly.
Maintenance Issues
Numerous reviews highlighted ongoing maintenance problems, including slow response times and unresolved issues, particularly concerning pest control and plumbing.
Community Environment
Several residents appreciated the peaceful and well-kept community atmosphere, although some expressed concerns about noise and safety.
Negative Experiences
A significant number of reviews reported dissatisfaction with management practices, including poor communication, unaddressed complaints, and unexpected fees.
Pest Infestation
Multiple reviews consistently mentioned a severe roach infestation as a major issue, with residents feeling that management was unresponsive to their concerns.