Brand Certified
Platinum Castle Hills
3.7(218 reviews)
Certified by Platinum Castle Hills • Mar 01, 2026
Business Details
5200 Windhaven Pkwy, Lewisville, TX
75056, United States
Certified by Platinum Castle Hills • Mar 01, 2026
(945) 215-3053
Certified by Platinum Castle Hills • Mar 01, 2026
https://www.platinumcastlehills.com
Certified by Platinum Castle Hills • Mar 01, 2026
About
Certified by Platinum Castle Hills • Mar 01, 2026
Apartment Rental AgencyApartment Building
Choose to live your best life at Platinum Castle Hills! Our luxury Lewisville apartments allow you to reside in comfort and sophistication while exploring the unique and dynamic culture of our neighborhood, The Colony. Superior amenities, resort-inspired services, and a well-connected address allow you to indulge in all the urban conveniences you want without giving up on the peace and quiet you deserve.
Offering a selection of one-, two-, and three-bedroom luxury apartments for rent, Platinum Castle Hills gives residents an upscale experience in the best community in the area. We also offer 3-bedroom townhomes! Take a look at our photo gallery and schedule your appointment or drop by and visit us for your personal tour today!
Location
Certified by Platinum Castle Hills • Mar 01, 2026
Hours
Certified by Platinum Castle Hills • Mar 01, 2026
Reviews
3.7
218 reviews
5 stars
138
4 stars
6
3 stars
7
2 stars
7
1 star
60
What are people saying?
AI-generated from recent customer reviews
Staff Performance
The leasing and maintenance teams received high praise for their responsiveness and helpfulness, with many residents highlighting specific staff members like Natasha, Jennifer, and Norma for their exceptional service.
Maintenance Issues
While maintenance is generally quick and effective, several reviews noted ongoing pest problems and unresolved maintenance requests, leading to frustration among residents.
Cleanliness and Condition
Some residents reported issues with cleanliness upon move-in, including dust and pest problems, which detracted from their overall experience.
Noise and Safety Concerns
Multiple reviews mentioned noise disturbances from neighbors and safety concerns regarding the community, including reports of theft and pest infestations.
Mixed Experiences
While many residents expressed satisfaction with their living experience, others reported significant issues with management responsiveness and move-out charges, indicating a divide in resident satisfaction.
- DBDestinee Barmore-Hicks4 days ago5.0Jenn & Natasha! Thank you guys so much for making my out state move comfortable & always going out of your way to assist! Platinum Castle Hills Staff overall are family oriented and so far have stayed on top of my needs as I transition! Maintenance is also very friendly so far!
- JFJack FrostFeb 20, 20261.0They don't let you pay rent online and there's a lot of Cockroaches
- JCjulio cesar corderoFeb 16, 20265.0Natasha is really kind and she's always there to help me out with any questions or concerns that i have had!
- MTMaría TovarFeb 13, 20265.0Muy buena, atención me encantó muy servicial te ayudaron en todo los recomiendo al 100 Natasha es muy amable
- BNbriza nailsFeb 11, 20265.0Everyone here is polite with urgency. The property is beautiful, lately they have been doing new updates. Service team is great and quick. Leasing team is quick to respond
Brand Certified Facts from Platinum Castle Hills
This information is certified by Platinum Castle Hills and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website