Disappointing experience due to lack of disclosure and blame-shifting
We purchased a new-build Taylor Morrison home in Travisso and had a very costly experience within 6 months of moving in.
Although we closed in July, the irrigation system was installed and activated by the builder in mid-to-late September. During the irrigation walkthrough, we were shown only one active Rain Bird program and instructed on how to adjust it to a weekly schedule, which we followed exactly.
What was never disclosedâduring the walkthrough, handoff, or documentationâis that multiple irrigation programs can run concurrently by default. A second program was running without our knowledge, resulting in nearly $2,000 in water charges within a 2 month period.
We immediately opened a warranty ticket when we received the bill. No leak was found; the issue was purely configuration-related. City usage data shows normal water consumption before irrigation activation, a sharp spike immediately after, and a drop once the system was corrected.
What frustrated us most was the repeated effort to shift blame onto us. We were told we âshould have read the manual,â but after reviewing it thoroughly, nowhere does it state that multiple programs can run at the same time or that adjusting one does not disable others. There was no reasonable way for a homeowner to know this.
Despite acknowledging this gap and stating it will now be added to future New Home Demonstrations, Taylor Morrison denied any reimbursement.
We were deciding between Toll Brothers and Taylor Morrison and chose Taylor Morrison because of the floor plan. In hindsight, that was a mistake.
Advice to future buyers: demand written confirmation that all unintended irrigation programs are disabled, or you may face the same outcome.