The Moorings

Reviews

• BB

  Blake

  Mar 26, 2026
  5.0
  This place is really nice with good views and beautiful design. The office staff is very friendly and genuinely caring.
• SN

  Sibelle Bou Nassif

  Mar 23, 2026
  1.0
  My family and I have been living in this community for the past three years, and until recently, we never experienced this level of disorganization and disregard. Since Hannah left, the decline in service has been extremely noticeable. The current back-office team is neither helpful nor communicative, and the difference in attitude is frankly disappointing. Hannah was supportive, proactive, and welcoming—qualities that are completely lacking today. The handling of our transfer request was chaotic and unprofessional. We were given incorrect information multiple times—first a unit number, then told it was a 2 BHK, then suddenly a 1 BHK, then under renovation, then not. We physically viewed the unit while it was vacant, only to later be told it had been leased online—yet it still appears available. This reflects a complete lack of coordination and transparency. The attitude from the leasing office has been equally concerning. Their response gives a vibe such as “it is what it is” or “take it or leave it” are not acceptable, especially when dealing with long-term tenants. On top of that, amenities have been consistently unavailable. The BBQ area has been closed for some time, and now the pool is also inaccessible with no clear communication or timeline. Maintenance issues have been just as frustrating. I dealt with ongoing AC problems for an entire year, requiring multiple visits before it was finally resolved. Now, the trash disposal system is facing the same pattern—repeated visits with no actual solution. Overall, the experience has become unnecessarily difficult. Neither I nor my family feel valued, respected, or properly supported as residents anymore. Definitely our last renewal here
• IH

  Isabel Hydorn

  Mar 2, 2026
  5.0
  I moved in today and received the best customer service from Kristin and Shelby, they made my move in pleasant and peaceful. Thank you ladies, I’m excited to enjoy my new home!
• ND

  NT Dallas

  Feb 25, 2026
  5.0
  Shelby was fantastic when she showed me the apartment. Although I ended up moving to a place closer to my office, she was so professional and nice.
• SW

  Sofia Williams

  Jan 19, 2026
  1.0
  Upon move in, the unit I moved into had a severe German roach infestation. It was so bad that I immediately moved my stuff into a storage unit and asked to be let out of my lease, since it was an unclean and uninhabitable space. It took me a week to find a new apartment complex and move my remaining furniture. The moorings initially responded very professionally and stated they would refund me for everything, and not charge me for the few days that I “stayed” there while I was trying to find a new apartment in a short amount of time. However, months later, it has still been a battle to get my full refund check and they are incredibly slow in response. I was initially not going to leave a negative review due to them offering to rectify the situation, but I have lost over $1,000 in this roach ordeal, between application fees, incomplete rent refund, food thrown out, movers cost, and pest control supplies. I wasted so much time and money in this complex and sincerely recommend others do not apply here. There are unprofessional business practices, from not maintaining their word for refund to renting out a unit with a known infestation.

Frequently Asked Questions About The Moorings