Mustang on the Trail

3.3
199 reviews

About

Apartment Building
Welcome to Mustang on the Trail, your cozy and comfortable new home in Harris County. These gorgeous garden-style apartments feature upgrades like wood-style floors, vaulted ceilings, spacious closets, and a private patio or balcony, and our floor plans are designed to suit your every need.

Location

Mustang on the Trail
2135 Lake Hills Dr, Kingwood, TX
77339, United States

Hours

Reviews

3.3
199 reviews
5 stars
84
4 stars
26
3 stars
20
2 stars
8
1 star
61

What are people saying?

AI-generated from recent customer reviews

Maintenance Issues

Numerous complaints about slow and ineffective maintenance responses, with many residents reporting unresolved issues for extended periods.

Management Quality

Mixed feedback on management, with some praising individual staff members while many others criticize overall management practices and customer service.

Pest Problems

A significant number of reviews mention severe pest infestations, particularly roaches, leading to dissatisfaction among residents.

Safety Concerns

Residents express concerns about safety, including reports of break-ins, inadequate security measures, and issues with non-residents accessing the property.

Community Environment

Feedback indicates a decline in community standards, with reports of noise, drug activity, and poor cleanliness affecting the living experience.
  • JW
    June white
    Dec 24, 2025
    1.0
    I have lived at this apartment for now, 4 years.And it takes forever to get the main to come out to fix anything , including the a c which seems to go out almost once or twice a year. The maintain came out yesterday but did not bother fixing the A.C unit they said they were going to come out today and have yet to show up. This is the worst apartment unit I have ever seen.
  • NS
    Nigel Sealy
    Dec 3, 2025
    5.0
    The property manager Jessica is top notch , I would give her a 10 out of 10 for her professionalism and her leasing agents are also 10/10. They follow up on every call, diligently make sure that their customers are matched with the right property and that the move in date is what the customer wants. If you are looking for a great place to live please contact them. They are the Best!!!
  • DR
    David Rak
    Nov 1, 2025
    3.0
    I been here 4 years and the management is good and very helpful. My only issue is I need an upgraded stove and refrigerator.
  • ZK
    Zoe Keevill
    Sep 2, 2025
    1.0
    If I could give negative stars I would. This complex is nothing but lies and dissapointment. Moved in and in the first week our ac went out making it over 90 degrees in our apartment for 2 weeks. Manager Alex didn’t care wouldn’t even go buy us a box fan from Walmart for time being. They show you a beautiful fully renovated apartment when you come to apply and then they hand you the keys to an apartment that is trash. Just blasted paint over everything and I mean human hairs painted over Bobby pins anything they could just painted over it. I went as far as going over manager Alex’s head and contacted James who is above her and he quickly came and looked at the terrible apartment job that was done and insured I would deal with him and we would be fully compensated. Yet James has failed MULTIPLE times to contact us and nothing has been done. not to mention when I do my laundry I have rat poop all over the floor.
  • LW
    Leah Wawa
    Aug 23, 2025
    1.0
    This is the absolute worst apartment complex I have ever lived in. Told the office we had a roach problem. They sent out a guy after several days, who sprayed a bit, but even he said it wouldn't get rid of the roach problem. We couldn't cook or have ANY food out, not even in the fridge. They'd crawl out of the dish washer, garbage disposal, and fridge. I would have to shower with a spray bottle to shoot them down off the ceiling so they wouldn't land on me while washing my hair. We had to manually turn off all of the kitchen outlets from the breaker box because smoke would come out of them from the dead roaches and roach feces burning from the electricity. Aside from the roaches, there were also silverfish, beetles, fruit flies, house flies, and plenty of spiders. All impossible to get rid of, no matter how clean you kept your unit. Moving out of here was a nightmare. We had to unpack everything immediately in our new place to make sure we didn't bring any live roaches with us. The power to our building was frequently shut off for hours with no warning while they did maintenance. Water leaked up through our floor boards when it rained and ruined our belongings. Called the office and told them our fridge broke, and it took them 2 weeks to fix it. Lost $100 worth of groceries. We also told the office THREE times in the year we were there that our wall was falling apart, and they never fixed that either. The pool and fitness center are always locked or closed for maintenance. The laundromat is absolute trash. The dryers don't dry your clothes, and it ends up costing you $10 PER LOAD to dry them completely. They also keep raising the prices on the washers and dryers that DON'T WORK. The parking spaces are incredibly tight, and I have multiple dings on both sides of my car from other residents hitting it while getting into their vehicles. There's no security cameras whatsoever, and the pedestrian gate and vehicle gates are almost always broken or open. I had the gate close on my car while I was half way through the exit. The sensors don't work half the time. Visitors parking isn't for visitors. They changed the policy without notifying us, and my new car got towed. Had to pay a huge impound fee to get it out. All that to say, there were two fires in two weeks. We moved out THIRTY HOURS EXACTLY before our building caught on fire and our ceiling caved in. So maybe there's no longer a roach infestation in building 7, as it's no longer safe to live in. Many people lost their homes. The office only offered people things that were donated to them to help out, adding insult to injury. All in all, living here was an absolute nightmare. Management is an absolute joke and nothing is ever fixed or taken care of. My advice, if you're cool with having HUNDREDS of bugs as roommates, and you're fine with risking losing all your belongings to fires, this is a great place to live.