Truewood by Merrill, Keller

Reviews

• CR

  Christina Rogers

  Jan 7, 2026
  5.0
  Everyone is nice, and helpful!
• BH

  Beth H

  Jan 4, 2026
  2.0
  Sweet people at the front desk. Nice, clean facility. Sweet med techs. Good food options. I would use the term "assisted living" loosely. There are very few caregivers (1 per long hallway), and they are hard to find when resident needs help (assistance). There are even people that live there, that bring in their own personal care givers. So they paid the Truewood sticker price on top of the price of engaging a personal caregiver. Giving a person with memory issues a button to push for help, is silly, because they can't remember to push the button when they need assistance or may not remember to put the button around their neck, or may forget and wear it in the shower and get it wet. Each resident is given a button on a string to wear. Everyone seemed to be put to bed by 5:30pm...straight after dinner, so night times are very quiet. Our resident enjoyed the morning exercise class, if they were reminded to go. Truewood does post the daily activities on the elevator and in the hallway and on a monthly calendar. Other activities were great too, but the residents need reminding or assistance getting there! When hallway caregivers leave the building for their hour long lunch break, there is no one checking in on the residents of that hall or getting them to activities. We would have to call the front desk or go up there ourselves, during that time, if our resident needed assistance. They were good to remind our resident to go to meals, and help them get to the dining room and back. The nurse Brandy, is very inflexible in working with the family. It's her way or the highway. She, from the beginning, acted like she was doing us a favor, allowing our family member to be there. If our resident refused a shower, they would let them go a week or more, with no shower, even though the family asked multiple times for them to be showered a minimum of twice a week. I don't think that's too much to ask, based on the amount of money paid to live there. Due to the lack of assistance in this assisted living, we only lasted there about 3 months. Our family member had a fall and broke their back, while unattended in their room at Truewood. Morning staff did not come in that morning, and our resident was up and about to get to the bathroom with no assistance and fell. Thankfully we had cameras installed so we knew exactly what happened. If you decide to give Truewood a try, I have no doubt you will love a lot about it, however, if your family member needs assistance "assisted living", and is not able to navigate two stories and class times and showering and being INDEPENDENT, you might look somewhere else.
• MA

  Mike Alexander

  Dec 17, 2025
  5.0
  Front desk always pleasant and helpful
• SV

  Stephanie Valadez

  Dec 16, 2025
  5.0
  I toured the community for a client needing memory care placement with family in nearby Keller, Trophy Club and Roanoke. The location fit the bill with proximity to their homes so they could visit their loved one often and feel comfortable to do so. The memory care home was intimate, clean and residents looked happy and well cared for. They seldom have vacancy and we lucked out securing a room that met the needs of the client’s loved one. Alan was great to work with - knowledgeable, responsive with communication and it’s evident he loves serving families walking this journey. I can see why my colleague highly recommended I consider this community.
• PP

  Peter

  Aug 9, 2025
  5.0
  Our journey with Truewood started a few years back when we started looking for the best place for our parents to live when they could no longer be at home . A coworker recommended Truewood and gave rave reviews about the facility and staff. Despite several attempts to get our family there - the timing of availability and location to our other family members , Alan never gave up on us and helped with vital senior care information regardless of not having a resident full-time . The opportunity finally aligned and we moved my mom in a few weeks ago . The staff is wonderful - Alan, Brandy, Stacie , Dee, Cheryl, Rodney, Estella and so many others have been so helpful and supportive to us and most importantly mom. She has adjusted well and loves the food, and environment. We are so grateful to our friend for steering us to Truewood .