Elation at Grandway West

Reviews

• TM

  Tequila M

  2 days ago
  5.0
  If I could give more than five stars, I absolutely would. After spending weeks touring communities, houses, and local apartments, I can say without hesitation that I chose this property as my home because of Shayla. From the very beginning, her mannerisms, professionalism, and warmth set the tone for everything. There were no gray areas, no hidden tricks, no gimmicks — just honesty, clarity, and genuine care. The entire leasing process was quick, seamless, and incredibly efficient. Every question was answered before I even had to ask, every detail handled with precision, and she made sure I felt fully supported every step of the way. Walking the property, I was amazed that what you see is exactly what you get — the beautiful interiors, exterior spaces, the community layout — everything is truly as advertised and even more stunning in person. With all the changes happening in my life, this was exactly what I needed… a place for my family and I to call home, somewhere stable, safe, and beautiful. And I am so happy and grateful that it is here. Thank you, Shayla, for making this experience not just simple, but personal. You are kind, sweet, delightful, and exceptional at what you do. You didn’t just lease an apartment — you helped me build the next chapter of my life. I wish you nothing but growth, success, and many well-earned promotions in your future. — A grateful and now new resident
• GP

  gilbert picquet

  Oct 31, 2025
  5.0
  Wow so sad to see ME leave for the second time Elation at Grandway West Apparents has giving me the most comfortable stay each time ( yes returning tenant) the staff is amazing Shayla is the best., She has been here for me to understand my contract and option I had. I wanted to speak to her manager in regards to my needs but he was pre occupied. Shayla step and listen to my needs and was able to offer opportunities for me to my transition out of my apartment . Gonna miss you guys Gilbert Picquet
• RG

  Ramón García

  Sep 29, 2025
  5.0
  El Team d Mantenimiento está integrado por empleados altamente calificados, su rápida respuesta nos ayuda a la satisfacción de nuestra estancia en la instalación, deseamos q su trabajo continúe en ascenso, un fuerte abrazo, mi aprecio para todos, Dios los Bendiga, 🤗🙏🤗
• RG

  Rigoberto Gonzalez

  Sep 21, 2025
  1.0
  If there was a way to give zero stars, I would. Considering my previous experiences in Venterra managed complexes, this one at Elation falls far short. Where do I even begin? The nightmare started with extremely disruptive upstairs neighbors whose animals were allowed to relieve themselves on the patio sides and run off to the lower floors. The absurdly loud, overcapacitated parties that happened every day at the pool into the wee hours of the night were another nightmare. To make matters worse, the gate and keypad malfunctioned consistently, with the last outrage lasting over a month! The amenities were absolutely trash, considering they were even accessible. Overcrowded parking areas from the gates being broken and everyone in the pool, well you could imagine the frustration.. To top it all off, a termite infestation began in May 2025 and went on for months. We dealt with dead termites, holes in the walls, and more. The lack of communication, follow-up, and any compensation or remedy was appalling. My partner and I moved out early September, but needless to say, the apartment had the damage that was never repaired (Yes since May). For months, we dealt with termites, dead termites, and holes in the walls. The communication was drawn out, long, and extensive, with repeated follow-up from our end. As someone who has been in people services and management for 10 years, this was atrocious. All of this being said, I would not recommend living here to anyone. DO BETTER!
• PP

  Paloma

  Sep 12, 2025
  2.0
  i lived here for three years. it’s what you can except from a mega property company. if you can avoid chain apartment complexes like this please do- they have very little flexibility and understanding for personal situations. i was living in an apartment covered in mold for a year that gave me asthma and was told it was my fault. no solutions provided. the price gauging of rent is also inhumane as it’s based on an algorithm and since we don’t have any rental restrictions/ protection laws here in texas they can hike up the price to whatever they like. this isn’t to the fault of the staff on property, it’s just business for the company. again the root problem with this place is that it’s run by suits who only care about profit. what made this place worth living here was the wonderful maintenance team and kind front desk people. amenities were down/dirty 50% of the time, gate rarely works, car break ins (like all houston). it’s also not as new as it used to be and they stopped replacing carpeted areas after a tenant leaves. in the last apartment i transferred to here the carpet was completely matted and disgusting.

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