Elation at Grandway West

4.1
246 reviews

About

Apartment Building
Live it. Love it. at Elation at Grandway West! Located in Katy, TX, our one and two bedroom apartment homes offer luxurious layouts, complete with quartz countertops, stainless steel appliances, garden tubs, halo-lit mirrors, SMART door locks, and much more. Elation at Grandway West offers fiber powered internet with speeds up to 1 Gbps in your apartment, Touch-Free SMARTPACKAGE Lockers, and Community Wide WiFi so you can stay connected at the swimming pool, at the bark park, or working out in the fitness center. Many of our floorplans also feature kitchen islands and double-sink vanities. Our residents love the swimming pool, 24-hour fitness and spin centers, courtyards, and grilling areas. For you pet lovers, we welcome up to three pets, with no weight limit, and your furry friends will love our on-site Bark Park! Elation at Grandway West is right off Franz Rd, seconds from Grand Parkway, offering easy access to get where you want to go. We are proud to be recognized as an Apartment Ratings Top Rated award recipient! Schedule a tour and check it out for yourself. You will experience a move-in so exceptional, we guarantee it. Live it. Love it. Guarantee.TM We are here for you and are available to take your call 24/7. Visit our website for updated office and tour hours!

Location

Elation at Grandway West
23010 Franz Rd, Katy, TX
77449, United States

Hours

Reviews

4.1
246 reviews
5 stars
181
4 stars
7
3 stars
5
2 stars
7
1 star
46

What are people saying?

AI-generated from recent customer reviews

Maintenance Team

The maintenance team, particularly Vakner and Rene, received high praise for their quick response times, professionalism, and friendly demeanor.

Customer Service

Leasing staff, especially Shayla and Kim, were noted for their exceptional customer service, attentiveness, and support during the leasing process.

Amenities and Management Issues

Several reviews highlighted ongoing issues with amenities, such as malfunctioning gym access and security gates, as well as concerns about cleanliness and maintenance of common areas.

Community Atmosphere

Many residents appreciated the community atmosphere, describing it as friendly and welcoming, with positive interactions among staff and residents.

Security Concerns

There were multiple reports of security issues, including package thefts and break-ins, which raised concerns among residents about safety in the complex.
  • MM
    Mushroom
    Dec 18, 2025
    5.0
    Thank you, Vakner Rene, for all the maintenance support. We’ve lived here for more than two years, so normal wear and tear comes up from time to time. He always responds quickly, communicates clearly, and makes sure the work is done carefully and professionally. We truly appreciate his responsibility and attention to detail. Wishing the maintenance team and all staff a Merry Christmas, and I hope this community will be loved by even more people.
  • GR
    Grace Reniger
    Nov 24, 2025
    5.0
    My boyfriend and I have lived here for over a year now and we are still loving it. Rene, our maintenance man, is always timely and helpful with whatever requests we throw at him. He always comes with a smile on his face ready to take on whatever we need help with. Additionally, the complex itself is wonderful. There have been minor issues, as comes with living anywhere, but they are always resolved in the fastest manner possible with thorough communication provided regarding updates. Overall a great place to live.
  • TM
    Tequila M
    Nov 22, 2025
    5.0
    If I could give more than five stars, I absolutely would. After spending weeks touring communities, houses, and local apartments, I can say without hesitation that I chose this property as my home because of Shayla. From the very beginning, her mannerisms, professionalism, and warmth set the tone for everything. There were no gray areas, no hidden tricks, no gimmicks — just honesty, clarity, and genuine care. The entire leasing process was quick, seamless, and incredibly efficient. Every question was answered before I even had to ask, every detail handled with precision, and she made sure I felt fully supported every step of the way. Walking the property, I was amazed that what you see is exactly what you get — the beautiful interiors, exterior spaces, the community layout — everything is truly as advertised and even more stunning in person. With all the changes happening in my life, this was exactly what I needed… a place for my family and I to call home, somewhere stable, safe, and beautiful. And I am so happy and grateful that it is here. Thank you, Shayla, for making this experience not just simple, but personal. You are kind, sweet, delightful, and exceptional at what you do. You didn’t just lease an apartment — you helped me build the next chapter of my life. I wish you nothing but growth, success, and many well-earned promotions in your future. — A grateful and now new resident
  • GP
    gilbert picquet
    Oct 31, 2025
    5.0
    Wow so sad to see ME leave for the second time Elation at Grandway West Apparents has giving me the most comfortable stay each time ( yes returning tenant) the staff is amazing Shayla is the best., She has been here for me to understand my contract and option I had. I wanted to speak to her manager in regards to my needs but he was pre occupied. Shayla step and listen to my needs and was able to offer opportunities for me to my transition out of my apartment . Gonna miss you guys Gilbert Picquet
  • RG
    Ramón García
    Sep 29, 2025
    5.0
    El Team d Mantenimiento está integrado por empleados altamente calificados, su rápida respuesta nos ayuda a la satisfacción de nuestra estancia en la instalación, deseamos q su trabajo continúe en ascenso, un fuerte abrazo, mi aprecio para todos, Dios los Bendiga, 🤗🙏🤗

Frequently Asked Questions About Elation at Grandway West

What types of apartments are available at Elation at Grandway West?

Elation at Grandway West offers one and two bedroom apartment homes with luxurious layouts including features like quartz countertops and stainless steel appliances.

What are the office hours for Elation at Grandway West?

The office is open Monday through Friday from 10:00 AM to 6:00 PM, Saturday from 10:00 AM to 5:00 PM, and closed on Sundays.