The Brandt

Reviews

• XG

  Xochitl Gonzalez

  Apr 24, 2026
  5.0
  Hi! We’ve lived here almost 3 years. This is the first time leaving a review anywhere but wanted to shoutout Jaylin at the front office⭐️⭐️⭐️⭐️⭐️!! This complex NEEDS more agents like him!- I had a package that was delivered to the parcel lockers (that we’re charged a monthly fee for whether you use it or not) on 4/16 that I never received a code for. I contacted the place I ordered from and I gave it the weekend before contacting USPS, and the front office. This brings us to 4/21 I called the front office, the lady was short, gave no explanation about the situation, expressed no empathy and essentially just said “You need to call this number and they’ll tell you what locker it’s in”, I called the number she gave me which was to the parcel locker company, they were super kind and helpful. They let me know that the locker system had been down which is why I never received a code and that they were unable to pull up any information but that they were going to send a locker audit request to the front office with my contact so that they can open all the lockers and find the package. 4/22 - (I called the front office in the morning on the way to work and left a voicemail about the situation and the locker audit request and that I was ideally hoping to have my package before Saturday the 25th. Got no response.) 4/23 - (I still haven’t heard anything and have no time to go to the office during business hours.) That brings us to today 4/24, I got off work early and stopped by the front office, luckily for me, Jaylin was the only agent available and was immediately so great. This was my first time being assisted by him at the office, but it was extremely refreshing compared to the “not my problem/annoyed” vibe I’ve been met with the few times I’ve been in there. He asked the other two about the locker audit, both seemed to not care/not know anything about it, one even told him it was going to take a while, but the whole time he kept telling me “I got you!” with such a positive attitude. We walked over to the parcel lockers, opened all the lockers up, not even 5 minutes in he found my package and now I have my birthday dress in time for Monday!!!🎉 This guy needs to be leading the team!🙌 I have no idea how stressful/overwhelming this job can be but this is our home and sometimes all you want to hear is “I got you!” or simply “We’re sorry to hear that and we’ll try our best to help.”
• AP

  Ashma Pandey

  Apr 9, 2026
  1.0
  I honestly regret choosing this apartment. I was recently charged a trash violation fee for “double stacking bags,” which is completely false. We are only two people living here, barely home, and we don’t even produce trash daily—usually just once or twice a week. I even have CCTV footage outside my door showing that we only ever put out one bag at a time, but management refused to even consider it. Instead of investigating properly, they immediately responded that the charge “will not be removed,” without any willingness to review evidence. That tells you everything about how they handle residents—no accountability, just automatic charges. What’s worse is that I regularly see other neighbors putting out multiple bags, yet it feels like selective enforcement. It honestly feels unfair and targeted. On top of that: • The referral program is a complete scam. I referred multiple friends and never received any bonus. • No one responds through the app. • Office staff is unhelpful and difficult to reach. • Calls and concerns are ignored. This place will find ways to charge you extra for things you didn’t even do, and getting support is nearly impossible. I would strongly NOT recommend this apartment to anyone. Save yourself the stress, money, and frustration.
• JJ

  JS

  Mar 31, 2026
  1.0
  At 11:41PM on March 29th, 2026, I left my parking spot proceeding down the hill of the middle path towards the always open broken gate at the front of the property. Halfway down this path is a pothole over a foot and a half wide and in some areas 5 inches deep, with steel rods both on top and at an angle along the inner left wall so exposed that you could visibly see them. I mean, this thing is huge, if you are not watching where you're walking, you could fall into it and twist your ankle or break something. This pothole has existed in its current state for over a month. All the maintenance people know it exists, all the managers in the office know it exist. But the property in all their wisdom, have negligently decided to not repair it for well over a month. As I'm proceeding down the hill, my two left tires unfortunately found this pothole-causing the cuts you see in my tires as well as popping both of them (a pop that was so loud that two people watching nearby reacted). If I had to be the judge--based on the location of the cuts, it appears the side of my tires caught the diagonal bars located inside at the bottom left that are at an angle) because the left side of my car dropped inside. Of course, I stopped, got out and looked at the damage, approached these people, talked to them, got their contact information in hopes of the next day speaking to the office to offer such information to possibly file a complaint. at first, I thought it was just ONE tire that was damaged, but one of the witnesses pointed out that it actually popped both! I speak an an A.Marshall early March 30th, the next morning. Telling her what happened, the fact I've witnesses, the fact I'm missing work because of it. No sympathy, no empathy. She instead proceeded to give me her personal opinion as to why she believed the pothole did not cause this damage- even though I have two witnesses who witnessed the event, gave me their contact information, and are willing to back up my story because they heard and saw all of it. Boasting about her past background and experience with concrete and working on vehicles, she proceeded to basically tell me that what happened to me did not happen-all in a very rude and unprofessional manner. She gave me her email to send her all my proof, pictures, video, but what's the point of sending all that to a person who basically called me a liar and said the people she would escalate the email to would just say the same thing? This property has had potholes in that path repeatedly for so long, and their negligence damaged my property and cost me money. If you value your property, don't want potholes with steel bars exposed, don't want rude office staff not caring about your issues or flat out laying out reasons they don't believe you, and don't want to live on a property that is negligent to repair things that cause damage-DO NOT MOVE HERE UPDATE: MARCH 31st: Just got done paying $275+ out of pocket to repair tires and pothole still remains. This place is a joke. I bet there are Motel 6’s better than this place. Broken always opened gates offering no security, roach infested buildings, water boiler/heaters from the 1980s that make shower heads rattle loudly when hot water is attempted, potholes everywhere, rude unprofessional office staff, crappy gym with almost no wipes to wipe down machines. DONT MOVE HERE
• TQ

  Tracy Quarles

  Mar 12, 2026
  3.0
  I was a bit skeptical when I stop to read the reviews, after viewing these apartments even after signing my lease. I was approved but the apartment wasn't available until two to three months later. That's was perfect because my lease wasn't up at my current residence until a week a week before I could move in. Nevertheless I'm here and yes I have had issues but my issue was resolved quickly and I am pleased my neighbors are quit for the most part we all speak and keep to ourselves. I also was find because the trash service place my bag on the ground next to my trash can and took a Pic my violation was due to two many trash bags I had no clue we could only throw out one at a time. I just paid it and moved on. Other than that I love living in this area and my apartment was the same floor plan I viewed as well as the same in the Pic. These reviews can be over rated and some maybe even false. My entire family will tell you I'm not a bug person at all! So when I say I haven't seen any roaches I haven't that God, because I would have a major problem and would shout it to the heavens for all to hear. I keep my place clean some say I'm a little ocd even that doesn't stop roaches my last complex I thought would be a long-trrm residence but my neighbor was the ones with the BUG PROBLEM and I couldn't take it no more. So when I say I don't have that issue here I don't. I have been to the leasing office a number of time each time I haven't not one time have I experience rudeness or any staff being unprofessional. I can only speak of my experience. I live in the back build A and the new family that just moved in with the little kids!!! Leaves trash outside by the walkway and that's a problem I was thinking about leaving a trash can there but hopefully, hopefully they get it together, because I have no problem telling. I hope this help with your decision to look again these are really a nice place to live in Irving. I would give another star but I'm still new🥰
• SG

  Sowmya Gummadi

  Mar 5, 2026
  1.0
  I’ve had a very disappointing experience living here. I recently lost a package in the locker room area, and when I reached out to maintenance and manager (Alyssia , she is one of the worst ever manager I ever seen in my entire life )help, they did not respond properly or offer any support. Instead of addressing the issue, I was told they might issue a lease violation against me, which was shocking. This is not the first time this has happened. I have already lost three packages before, and it clearly shows there are serious security problems in the building. To make matters worse, there are no working cameras in many areas, which makes it impossible to identify what actually happened. The maintenance service and management staff have been extremely unhelpful and unprofessional throughout this process. Instead of assisting residents and improving security, they seem dismissive of legitimate concerns. Overall, this has been one of the worst apartment experiences I’ve had due to poor management, lack of security, and unresponsive maintenance. I hope management takes these issues seriously and improves the safety and support for residents.