Woodland Hills

3.4
153 reviews
Pristine swimming pool at Woodland Hills, Irving, Texas

About

Apartment BuildingApartment Rental Agency
Woodland Hills Apartments is a place where you can relax in one or two-bedroom residences and their shared amenities while benefiting from a zero-deposit waiver and discounted housekeeping services offered through Spruce. The location provides even more peace of mind and opportunities for fun. Our apartments are on Northgate Drive in Irving, TX, a short ride away from Fortune 500 companies, such as Fluor Corporation, prestigious universities like the University of Dallas, and iconic entertainment venues such as Toyota Music Factory. Schedule your personal tour today and discover your new home at Woodland Hills Apartment!

Location

Woodland Hills
3541 W. Northgate Dr., Irving, TX
75062, United States

Hours

Reviews

3.4
153 reviews
5 stars
82
4 stars
11
3 stars
3
2 stars
4
1 star
53

What are people saying?

AI-generated from recent customer reviews

Maintenance Issues

Numerous reviews highlighted ongoing maintenance problems, including slow response times and incomplete repairs.

Staff Performance

While some staff members, particularly maintenance personnel like Drew and customer service representatives like Cynthia, received praise, others were criticized for poor communication and unprofessional behavior.

Pest and Cleanliness Concerns

Several customers reported issues with pests, including roaches and stray cats, as well as general cleanliness problems in the apartments and common areas.

Management Communication

Many reviews indicated a lack of effective communication from management, with residents expressing frustration over unanswered calls and emails.

Mixed Resident Experiences

While some residents reported positive experiences and satisfaction with their living conditions, many others expressed dissatisfaction and a desire to leave the property.
  • JB
    Jolynn Blackwell
    Jan 1, 2026
    1.0
    I have been extremely disappointed with the maintenance and overall responsiveness at this property. Within my first month of living here, my dishwasher did not work. I had to email, call, and physically go to the office multiple times before it was finally replaced. There was little to no communication unless I followed up repeatedly. Since then, I’ve had ongoing issues with both of my toilets running, to the point where this is now a weekly problem. When this happens, I am unable to properly use either bathroom. Work orders are frequently put on hold, and maintenance often takes days to respond to issues that should be resolved quickly. Emails are rarely answered, and I constantly have to follow up just to get basic maintenance addressed. I have never lived anywhere where I had to email management weekly just to have essential appliances and plumbing function properly. The lack of urgency, communication, and long-term solutions has been incredibly frustrating. I expect better maintenance support and responsiveness, especially for issues that impact basic living conditions. I would never recommend anyone live here.
  • KL
    Kamora Loves
    Dec 18, 2025
    1.0
    TERRIBLE!! Don’t rent here unless you want bare minimum with a side of roaches feral cats EVERYWHERE and sucky maintenance. It always stinks as well throughout the night because the smell of feral animal poop. Plus the roaches are just living it up in this complex whole block party, trust. And so noisy at night neighbors will blast music at sleeping hours so yeah.Good luck!
  • SG
    Sarita G
    Dec 18, 2025
    1.0
    This place is INFESTED with stray cats! The tenants feed them off their porches. The cats fight outside and lay on top of people’s cars. There are new litters of kittens born almost every week. If you have a dog be careful the complex is infested with fleas in the grass around the complex because of the strays. The office does nothing about the issue. Moved into an apartment with obviously old carpet. Took 3 weeks for them to stop arguing with me and get the carpets replaced. The tile in the shower I can see they didn’t clean or scrap off previous paint and there are peoples hairs painted over! I reported it all they did was respray the tubs nothing done to the tile! Like what?! Also a lot of black mold inside the apartments. I could smell it when I first turned on the AC. Visible black mold inside the bathrooms. I told the office about it and they sent maintenance, he just put caulking over the mold! There’s a plumbing issues that needs major repair and they do make shift fixes for it. Toilet water leaking under the vinyl floors, the vinyl turning black from the liquid damage. No replacement of the vinyl just told that the leak was “fixed” and the water will dry up. The water is coming from the toilets! So mold, fleas, stray cats, maintenance issues “kind of” being fixed. This place has 1 good maintenance man I feel so bad for him. I think his name is drew. They replaced people in the office and there’s a lady in there I heard her going into a vacant apt I knew the ppl that used to live there. When she comes out she is hollering to her colleague how it smells like curry in the apt like she was so disgusted. What a racist thing to say and the ppl weren’t foreign who lived there. And I happen to like curry! Overall one of the worst places to live in off Northgate Dr.
  • LC
    LAKE CON
    Dec 16, 2025
    5.0
    Drew was nice listened to my concern and fixed the problem.
  • QN
    Quincy Neal
    Nov 22, 2025
    1.0
    So glad i no longer live here! Be careful when moving here. Its old and run down. The staff got attitude issues and half the time dont know what their talking about. They will charge you for every little thing. Make sure when you move out you take pictures and videos for everything. I cleaned my whole apartment and they tried to charge me $60 - $90 for a "cleanup fee" cause they found a speckle of dust under the stovehood. I fought that with the video and got it removed. If i didnt have video, they would have used that to lie and not fix it. Leaking in one bedrooms and bad ventilation in the townhomes. Constantly dusting everytime you clean the same day. Water pipes was so messed up. Once you got hot water, no cold water and vice versa. First apartments where my car got stolen out of. Never put up cameras like they promised the last few years. Looking for a place to live? Then don't choose this one. If you do, then good luck!

Frequently Asked Questions About Woodland Hills

What types of apartments are available at Woodland Hills?

Woodland Hills offers one and two-bedroom apartments designed for comfort and relaxation.

Are there any special offers or services available to residents at Woodland Hills?

Yes, residents can benefit from a zero-deposit waiver and discounted housekeeping services through Spruce.