The Brandt

2.9
489 reviews

About

Apartment Building
Whether you have specific style preferences or space desires, we have a home perfectly suited to your needs. From the floor plan to the finishes, to everything in between—our beautifully reimagined residences have been artfully engineered to complement your unique lifestyle. These pet-friendly layouts seamlessly combine functionality, comfort, and elegance, creating a sense of home. Leave your worries at the door and discover an effortless living experience at The Brandt.

Location

The Brandt
3950 N Story Rd, Irving, TX
75038, United States

Hours

Reviews

2.9
489 reviews
5 stars
189
4 stars
32
3 stars
22
2 stars
30
1 star
216

What are people saying?

AI-generated from recent customer reviews

Pest Issues

Numerous reviews highlighted a severe cockroach infestation and inadequate pest control measures.

Management Quality

Customers consistently reported unprofessional and rude management, with many expressing frustration over poor communication and lack of responsiveness.

Hidden Fees

Many residents complained about unexpected fees and charges that significantly increased their monthly rent beyond initial agreements.

Maintenance Problems

Residents experienced slow and ineffective maintenance responses, with many issues remaining unresolved for extended periods.

Living Conditions

Multiple reviews described the apartments as poorly maintained, with issues such as water leaks, mold, and general uncleanliness.
  • CM
    Cheap Milk
    Jan 4, 2026
    1.0
    Bed bugs and roaches 🪳
  • MI
    Maitaza Island
    Dec 29, 2025
    1.0
    Bad apartment. Recently moved here and they don’t play about towing. Don’t come fix nothing. Management sucks. Look somewhere else!!!!!!
  • AP
    Ashma Pandey
    Dec 2, 2025
    1.0
    This apartment is wrost I have being calling to emergency request since 3 days and no body is showing up it’s freezing cold and our heater is not working
  • JJ
    Jade
    Nov 20, 2025
    5.0
    I had messaged through the Aprtment List app. I’m working on saving for a studio or 1 bedroom by April 2026. Jem had reached out letting me know available 1 bedrooms were getting low in availability. She was quick with her responses and helpful with answering my questions. She was very helpful and kind, I appreciate her very much. Awesome customer service!!
  • MW
    Monique Ware
    Nov 18, 2025
    5.0
    Well, I move Here to the Brandt From Las Vegas Nevada in 2023 my first Home in Texas I had a two bedroom two bath on the third floor high ceilings upgraded very nice. It’s very quiet over there. I had no issues. I felt safe. I have fell asleep with my door unlocked and no one have come in. They keep up with the landscape outside the pool area is very nice and I love the fact that they have the parcel boxes for your packages in case you’re worried, but if not, I have had a package set on my porch for a couple of days and no one touched it unfortunately I did have to move back to the West Coast so after two years of being here it was so sad to say goodbye. Alyssa is the best when you go and ask for her, she will get you right and I’m pretty sure you will enjoy your stay as I did.