Santa Fe Ranch Apartments

Reviews

• IA

  Ismael Alvarez

  4 days ago
  1.0
  I would not recommend living at Santa Fe Ranch Apartments. On January 23rd, a fire occurred in the meter box of my building, and the entire building lost power. Since then, the units have been uninhabitable, and residents were told by on‑site staff to leave and find somewhere else to stay due to safety concerns and incoming weather. What has made this situation worse is the complete lack of clear communication. Management never directly contacted me with updates, never offered temporary housing, and never provided anything in writing about rent adjustments. Every “update” has been vague, delayed, or contradicted by their own previous messages. Multiple repair deadlines were given (Jan 23, Feb 10, Feb 13) and all were missed without explanation. Despite the building being without electricity for weeks, they are now trying to charge residents rent as if the units were livable. I contacted the property manager and even escalated to the regional manager on March 3rd, and still have not received a response. This experience has shown me that the issue isn’t just the fire — it’s the management’s lack of transparency, accountability, and basic communication. If you’re considering moving here, please be aware of how they handle emergencies and resident concerns. *The photos attached were taken almost a month after the fire, when the building still had no electricity. Management told us not to worry about rent and assured us we would be taken care of, but those promises were not honored.
• SP

  saikiran potru

  4 days ago
  5.0
  I had a great experience with the community manager Kimberly Martinez during my leasing process. She helped me from the beginning until the end and made everything very smooth. She followed up regularly, explained the details clearly, and ensured all the steps were completed without any issues. Her support and responsiveness made the whole leasing process easy and stress-free. I really appreciate the effort and professionalism she showed. Thank you for helping me secure my home!
• AJ

  A J

  Feb 19, 2026
  1.0
  I haven’t even lived here a full week and I already can’t wait for my lease to end. From the very beginning, communication was spotty at best. Calling the office is pointless because no one answers. My lease was sent the same day as my move-in date, which forced me to rush and scramble to secure movers through the locator I was working with. When I moved in, the trash can provided for valet trash still had the previous resident’s trash inside it. I brought it to management’s attention and it continued to sit there. I asked for a new trash can because I don’t think it’s unreasonable to want something clean brought into my home. I was told they “could try to get me a new one” and that the only thing they could do was wipe it down. That’s unacceptable. To make matters worse, the apartment I was given keys to is infested with roaches. Within just TWO TO THREE days of being here, I have seen at least 20 roaches — and that’s being generous. I am completely disgusted. I have never lived in an apartment with a roach problem, and I’m genuinely uncomfortable and scared to even eat in my own home. This has been the most horrible living experience I’ve had so far. Save your time, money, and energy by looking elsewhere. STAY AWAY.
• BB

  Brandondib17

  Feb 17, 2026
  1.0
  The move in was the worst experience I’ve ever had , nothing was ready . Apartment is in poor condition, from things not working to mold in the apartment. Sinks all leak , and the smell of dead rats . The way they fix things here is terrible . Now I’m stuck here for a year and a half. Big roaches that they haven’t done anything to fix the issue either .
• JC

  Joy Cunningham

  Jan 24, 2026
  1.0
  Please see all updates below and sincerely do not rent here. Update 3/4: Clarification, the fire occurred on 1/22 and unit was uninhabitable till 3/2, once electricity was restored there were multiple busted pipes and water remained off till 3/4. Also, while others were offered a model unit to live in during the 40 DAYS that all units were uninhabitable (I wasn't) but the apartments charged all units their full rent along with water and all other fees but indeed charged them ON TOP of this for the model unit meaning residents had to pay twice for rent all while not being able to live in their unit. Update 2/27/2026: Management has stated that the unit is cleared for re-occupancy as of today However, for 36 days following the fire, the unit was uninhabitable and I was displaced while remaining bound to the lease. During that period, requests for accommodation or lease release were not granted, despite multiple public acknowledgments of the seriousness of the situation. Additional context: Management has responded publicly to this review multiple times. After I updated my review to reflect the ongoing lack of resolution, at least one prior public response was removed. As of today, I have not been released from the lease for the period the unit was uninhabitable. Update 2/5/2026: The owner’s response below does not reflect my current experience. Despite publicly acknowledging the fire and communication failures, management is actively pursuing payment while our unit remains uninhabitable due to fire damage, lack of utilities, and unresolved safety issues. We are still displaced and unable to live in the unit, yet rent is being demanded rather than accommodations or resolution. I am documenting all communications and actions so others can make informed decisions. Update: Management advised me to contact staff directly. I have emailed management twice and did not receive any response. I am still awaiting follow-up regarding accommodations and next steps. (Screenshots of emails attached as well) Do NOT rent here, please be aware. There was a fire that occurred on Thursday, January 22nd in the unit right below my apartment. My son's room has a hole in the wall, no electricity and my apartment is currently unlivable. I am not faulting for the fire, as things happen, that's understandable. It is the fact that this apartment management has ZERO respect or empathy for everyone affected by this. The whole building is without electricity, not a SINGLE employee contacted me about accommodations. I call the following day, Friday, January 23rd and spoke with Kimberly (she was very nice and helpful) and I was told "we have vacant units ready for you all to move too but need to confirm about the electricity" this was at 1pm. I did not receive ANY follow up call, I return to the office around 4pm, all employees had left for the day except one who was signing new tenants on. This is completely unacceptable, you have multiple families and current residents without a home, not to mention, winter storm arriving that night and this was not a care in the world to them. Also they attempted to tell the Code Enforcement that only one unit was affected, that's a joke, you had a whole building affected. As someone who pays rent on time, every single month and currently have no apartment but was told THEY HAVE APARTMENTS AVAILABLE, truly shows they could care less. I also have attached photos for your reference and sincerely look elsewhere, the one thing you want is to know that in a disaster your management will care about you and your family and they sincerely do not.