Business Details
About
Apartment Building
Welcome to Santa Fe Ranch Apartments, your cozy and comfortable Dallas County home in Valley Ranch. These gorgeous garden-style apartments are brimming with craftsman accents, upgrades like granite counters, wood-style flooring, stainless-steel appliances, and your very own patio or balcony. Our floor plans are designed to suit your every need.
Location
Hours
Reviews
2.9
459 reviews
5 stars
167
4 stars
47
3 stars
24
2 stars
7
1 star
214
What are people saying?
AI-generated from recent customer reviews
Maintenance Issues
Numerous complaints about delayed or ignored maintenance requests, including unresolved issues with AC, leaks, and cleanliness upon move-in.
Customer Service
Mixed feedback on customer service; while some staff members like Kimberly and Sid received praise for their helpfulness, many reviews highlighted unprofessional behavior and poor communication from the leasing office.
Pest Problems
Multiple residents reported severe pest infestations, particularly roaches, and issues with mold, contributing to a negative living experience.
Management Changes
Recent management changes have led to some improvements in responsiveness and service, but many residents still express frustration with ongoing issues.
Overall Experience
Overall, the experience at Santa Fe Ranch is largely negative, with many residents advising potential tenants to consider other options.
- GMGreg Markovic2 days ago1.0do not waste your money here. way too much to explain just find somewhere else
- DADania Alomari3 days ago1.0My husband and I moved out properly and in person went to the leasing office on the same day to notify them that we were breaking the lease because we purchased a home. We spoke directly with an employee named Kimberly Martinez, who instructed us to send our written vacate notice by email, which we did that same day. We also returned the keys and left the apartment. Despite this, the management later filed an eviction case against us, even though we were no longer living in the unit. This caused us extreme stress and could have seriously damaged our rental history if we had not caught it in time. Filing an eviction against former tenants who already moved out and gave notice is unacceptable and shows very poor internal communication and management. I strongly advise anyone renting here to keep written proof of everything and double-check that their move-out is properly recorded.
- TPTagen ParmaJan 2, 20261.0If you are a cockroach you will LOVE this apartment complex. This is the place to be for roaches!
- RRRosy RuizDec 23, 20255.0I need to say that Kimberly M. really went out of her way to make sure I had a great experience viewing apartments. By far the best tour I’ve had and she answered every single question I had (there were so many) she was so kind and very helpful. Highly recommend!!!!
- JJJariatouDec 9, 20251.0Moved me into a dirty apartment, mold in the vents, car was towed due to their negligence, took 2 months to receive my lease that was still sent incorrectly. I wanted the apartment for the price and floor plan, but this has been the worst leasing experience of my life. And I work in the industry.