Came to the new office and the staff is great they are so helpful came in about my rental insurance
the employees here are awesome they go out and beyond to help us the residents i am blessed that i found the right place to call home
IL
Isaiah Lewis
Feb 18, 2026
Came in to the office to get a situation handled, and the staff here was very friendly and nice, greeted me with a smile, worked quickly to handle my problem and I was highly satisfied!!!
AL
Asianika Lewis
Feb 17, 2026
I toured the apartment today and had such a great experience thanks to Desiree! She was incredibly patient with my thousand questions and took the time to explain everything clearly. She made the whole process feel comfortable and stress-free. I truly appreciate her professionalism and kindness!
I am a current resident at Valley Oaks and I would never recommend moving here.
For starters, when asked to see my apartment before signing a lease I was told it was being cleaned and repainted. I mistakenly trusted this and only then saw the apartment on the day of move in.
My apartment window seals were chewed up, dog hair covered the floors, wood was rotting, door handles and the sink was painted over, roaches were painted over, roaches and gnats filled the fridge, dog nail clippings were in the carpet, bathroom ceiling was caving in etc.
I have been living here for months and kept sending in request for a deep clean. All my maintainer request were marked as completed (despite never being complete). It wasn’t until I called Code that some of the issues were fixed.
I now have a German Cockroach infestation. We have cleaned the apartment and never leave food out etc. Today I spotted FOUR adult cockroaches. Pest control has only done treatment to the kitchen despite me telling them it’s EVERYWHERE. I woke up to a cockroach crawling on my face. It is most definitely neighboring units or the disgusting tenants before me.
This place is a health hazard and a nightmare to live in. If I could leave right now I would. But unfortunately I am stuck here and still am not being taken seriously when I say it is DISGUSTING.
At this point I’m just trying to get this reported to the city and I am writing this review as a warning. If you think it’s cheap and too good to be true it’s because it is.
I hate Valley Oaks and only one of their staff has been helpful and even then it’s clear she can not do much. I have since documented everything with photos, time stamps and writing. I have emailed, I have called, I have walked up to the office, spoken with staff and still NOTHING. They lie and make empty promises and do not give a shit about you. They just want your money.