Business Details
About
Apartment Building
Valley Oaks is raising the standard for apartment living in Hurst, Texas. Our newly updated one, two, and three bedroom homes seamlessly pair sophisticated finishes with modern features to enhance your daily life. Beyond your front door, you can embrace a vacation mindset with luxury perks like a shimmering swimming pool and a modern fitness center. Isn’t it time you loved where you lived?
Location
Hours
Reviews
3.0
415 reviews
5 stars
166
4 stars
33
3 stars
18
2 stars
26
1 star
172
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of staff members like Tammy, Angela, and Desiree, while others reported poor communication and unprofessional behavior from certain staff.
Maintenance Issues
Numerous reviews highlighted ongoing maintenance problems, including slow response times and unresolved issues, particularly with pest control and appliance repairs.
Pest Problems
A significant number of reviews mentioned a severe roach infestation and other pest issues, with residents expressing frustration over the lack of effective pest control.
Management Changes
Frequent changes in management were noted, leading to inconsistency in service and communication, which frustrated many residents.
Overall Experience
While some residents enjoyed their time at the complex and appreciated the community atmosphere, many others expressed dissatisfaction with the living conditions and management practices.
- MSMitchell SanethvilayDec 3, 20255.0My 1 year old daughter really liked Desiree. She was really nice and helpful in assisting us today. :)
- TTTofuNov 28, 20255.0Gerald Smith with maintenance has been really good to us! Pior to him all our maintenance needs took awhile to be addressed, but he is really fast and efficient at what he does. 10/10 best there is! Thanks Gerald!
- RPRavyon ParksNov 28, 20255.0Desiree was the best of the best! Her hospitality was great, she was patient and answered all my questions.
- MMMagarita MartinezNov 19, 20255.0Came to the office for help and Sandra was very helpful like always
- FMFabian MartinezNov 17, 20255.0Nice place, love it in here for me and my family nice people and sandra cool person to be honest this is my first time in here but everything will be so good mw and my family are happy to be part of this community.