Staff Performance
Many reviews highlighted the friendliness and helpfulness of staff members, particularly mentioning individuals like Heather and Luis for their exceptional service.
Maintenance Issues
Numerous complaints were made regarding slow maintenance responses and unresolved repair issues, including broken appliances and security concerns.
Safety Concerns
Several customers expressed dissatisfaction with security measures, citing incidents of break-ins and inadequate responses from management.
Community Experience
While some residents enjoyed the community atmosphere and amenities, others felt that the overall quality and safety of the living environment had declined.
Management Changes
Feedback indicated a significant decline in resident satisfaction following management changes, with many long-term residents expressing disappointment.