AB
Ashley Burrell
Dec 17, 2021
My mom looked at these apartments about 6 months after Hurricane Harvey and I told her that she shouldnt move over here because the apartments aren’t well kept…and they clearly all down stairs towards the back and middle flooded…she decided to move somewhere else…well fast forward to a little over a year ago she decided to move here and I honestly tried to talk her out of it…she pays $1400 in rent for an apartment here…her apartment has been invested with roaches and water damage issues numerous times…the office staff is so rude and lack common customer service skills..every time she calls to make them aware of a situation…it takes months for them to come…where is the sense of urgency…water damage causes mildew, the floors to buckle, and baseboards to crack but I guess that’s not important. The carpet was poorly cleaned…clearly stained…the doors were painted shut..outside storage included…
My mom is to old to go back and forth with the office staff about things like this..I live along the beltway I pay $8 more in rent my apartment is beautiful the maintenance is awesome…there is no way I WOULD STAY IN AN APARTMENT THIS OLD THAT DOES NOT OFFER ANYTHING…they will lie and tell you anything for you to move in! DO NOT FORGET THE FEES ADDED TO YOUR RENT
Building and Facilities Fee
Pest Control
Sewer Base
Trash
Trash Admin Fee
Water Bill
Water Base Charge
MANAGEMENT HAS CHANGED A FEW TIMES AND ITS STILL TERRIBLE.
Dear management,
Please understand that there are many people whom do not have a desire to become home owners…so if you would like to keep long term renters or even build healthy relationships with short term renters…you need to understand that your community property has pests, rodents, the exterior and interior is dirty, the hallways and balconies have a bunch of miscellaneous items sitting around, the dumpsters are always overflowing including chairs and sofas out sitting for weeks, you have poor maintenance and upkeeping, the parking lot is not well paved, and they have spiderwebs EVERY WHERE!
But just like a stylist giving a client a bad hair cut…your client can look terrible but if you offer Good Response Management, Assurance of help, Empathy, Understanding the concern, Security, Continuous Improvement, And Value each person…you will build personal relationships where good things will be reciprocated and people will still feel good about spending their hard earned money even if they did not receive the outcome they may have wanted.