Waterside Apartments

4.0
395 reviews

About

Apartment Building
Welcome to Waterside Apartments, your cozy and comfortable, new home in Southbelt Ellington. These gorgeous garden-style apartments feature upgrades like wood-style floors, a dishwasher, spacious closets, and a private patio or balcony, and our floor plans are designed to suit your every need.

Location

Waterside Apartments
10121 Windmill Lakes Blvd, Houston, TX
77075, United States

Hours

Reviews

4.0
395 reviews
5 stars
268
4 stars
19
3 stars
15
2 stars
14
1 star
79

What are people saying?

AI-generated from recent customer reviews

Maintenance Issues

Numerous residents reported unresolved maintenance requests, with many stating that issues were marked as completed without any actual work being done.

Customer Service

While some staff members received praise for their helpfulness and professionalism, others faced criticism for poor communication and unresponsiveness.

Safety Concerns

Several reviews highlighted safety issues, including reports of theft, gunshots, and pest infestations, leading to a negative perception of the overall living environment.

Property Condition

Residents expressed dissatisfaction with the overall condition of the apartments, citing problems such as pest control, maintenance delays, and inadequate repairs.

Positive Staff Interactions

Despite the negative feedback, many customers appreciated the friendliness and attentiveness of specific staff members, particularly in the leasing office.
  • MR
    Melissa Reyna
    Dec 19, 2025
    5.0
    I’ve lived at this property for over six years and during that time there have only been two assistant manager is in manager of the office who have actually cared about the residence. One of them is the current assistant manager, Lucy. There have been some things I have been needing for quite some time. As soon as I received notification of a new assistant manager, I went to the office to introduce myself and told her there had been something I needed working on in my apartment and she immediately started addressing all of my concerns and issues. Maintenance crew has also been there. Anytime I needed done in my apartment as well. Mr. Parker and his maintenance crew are friendly and very professional when it comes to completing work orders.
  • GT
    Gabi T
    Nov 21, 2025
    1.0
    I had an appointment for 1:30 tour, got there early but I noticed the door was closed. Had a hanging sign saying they will be back at 3:30! I already had a reservation for that time because I would be touring other apartments! I heard people talking in there knocked a couple of times and even called. I finally got tired of waiting around and just left. This isn’t how you would treat future tenants especially since this was our 1st choice! This is very disappointing and very bad customer service and no care for others time. If I could I would give them a 0
  • BW
    Brandon Warner
    Nov 18, 2025
    1.0
    So glad this nightmare is over. Absolutely the worst place to live. I told them about raccoons in our ceiling for months, they ignored us. Multiple raccoons in our ceiling running around, scratching, and fighting all night. All they do is close out maintenance request without doing anything. They replied with an email saying it’s not an emergency. Had multiple spots that were more than likely raccoon urine. After I sent in a cure or quit (giving them 7 days to fix the issue) they painted over 1 of the 3 spots. Then They blocked the raccoon entrances during the day on the roof. This blocked the raccoons inside. They were going crazy trying to get out but they were stuck. These pictures are from the day I left. I had destroyed property, horrible foul smell coming from AC was reported. Horrible management team. They have no idea what they’re doing. They are pursuing charges for breaking the lease I’m assuming because they can’t comprehend the law and official notices I sent them priority mail. I look forward to seeing them In court. I have a whole documentary on this situation 🎥 🦝 🕰️ 📝 Other than that, people’s rims are constantly being stolen, gun shots nightly, and bass blasting everyday. Don’t let the pretty lake fool you. *wish I could add all the videos*
  • CP
    Connie Patton
    Nov 5, 2025
    1.0
    This is my daugther apt after Maintenance Going Out and repair the rails. Stood at him covering up the holes. He just left the holes like that and didn't take out his trash. That he made in the apartment here. There's there been that 2 years and the kids back to got a big old hole. When it, what a paint that feels like, he's just going on another year and aint to care that I really show hate. I'll resigned the least and don't make no sense. You paid this much money and this is how you get treated.
  • JJ
    Jay James
    Nov 1, 2025
    2.0
    Rent price always fluctuating with all the fees, parking lot has pot holes, and maintenance comes when they feel like it. There’s no extraordinary features but the lake, ppl fixing cars in the parking lot and you smell animal crap when you open your door.