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Apartment Rental AgencyApartment Building
The Retreat at Steeplechase offers a beautiful resort-style ambiance. Our open floor plans feature kitchens with stainless steel appliances, an abundance of cabinetry and beautiful designer touches. Residents enjoy a refreshing pool oasis with jacuzzis, an inviting movie theater room, on-site personal aerobics studio with free fitness classes, a rejuvenating massage center and so much more! The Retreat at Steeplechase is perfectly situated in Northwest Houston and within minutes of FM 1960, Willowbrook Mall, West Houston Energy Corridor and a multitude of shopping, dining and entertainment options. Select from 16 distinctive one-, two- and three-bedroom apartments and town homes. Personal attached garages and covered parking are also available with select homes. Visit today for a personal tour of your new home!
Location
Hours
Reviews
2.8
297 reviews
5 stars
109
4 stars
17
3 stars
13
2 stars
12
1 star
146
What are people saying?
AI-generated from recent customer reviews
Management Issues
Numerous reviews highlighted unprofessional and rude behavior from management, particularly the leasing manager, leading to frustration among residents.
Maintenance Problems
Many customers reported significant delays and lack of response to maintenance requests, with some issues remaining unresolved for months.
Cleanliness and Safety
Residents expressed concerns about the cleanliness of the property, including trash accumulation and pest infestations, as well as safety issues related to broken gates and security.
Mixed Leasing Experiences
While some customers praised specific staff members for their helpfulness during the leasing process, many others reported negative experiences with communication and service.
Overall Dissatisfaction
A significant number of reviews indicated a general dissatisfaction with living conditions, leading to recommendations against moving to the property.
- MMManolo2 days ago1.0No sirve mala administración por lo demás esta acogedor pero no sirven
- BEBradley Engel2 days ago1.0This is a joke of an apartment complex. My grandma lives here and they do not allow visitors more than 3 times a week in addition to the poorly insulated units. I wouldn’t recommend this place to anyone.
- MMMikeyPro_3 days ago1.0Terrible place to live at. Work orders take years to be responded to, and even more if it is to get the actual work done. Mail room app fails constantly and you’re left unable to retrieve your packages because management and the app refuse to work together. Staff is often dismissive and rude; you have to try hard for them to hear your more-than-reasonable complaints. Trash is always overflowing and reeking. If you’re thinking of moving here, please try not to.
- CLchasity luckettNov 8, 20251.0please for the love of your sanity & bank account do not move here!!! there is not enough dumpsters to accommodate the number of units so the trash is always over flowing. I was lied to and told that the larger dumpster was temporary before signing my lease but it indeed has been there for years & was not being moved anytime soon (found that out ages I signed my lease). The apartments are old so your electricity bill is very high trying to cool and heat the apartment. In the one year I lived here I went through 2 broken dryers & a month with no dryer at all because they had to order one. The pool is seasonal so only open during the summer months but it’s still closed all that time and now I am being charged for cleaning fees that I have proof are not my doing. I know the rent is cheap here but if you can afford anywhere else please do not move in here. Oh I also got bit by a dog when walking to the gym and nothing happened.
- KRKelley RiggleAug 26, 20255.0We will be moving into our new place on Saturday and are beyond excited! Tyree has been amazing through the whole process and everyone else we spoke to was super kind and helpful as well. I am a firm believer that people often only leave reviews when they don't get their way so I wanted to say that our entire experience has been great and we are really looking forward to making this place our home!! Thank you to everyone in the leasing office for being so great!
Frequently Asked Questions About The Retreat at Steeplechase
What types of apartments are available at The Retreat at Steeplechase?
The Retreat at Steeplechase offers 16 distinctive one-, two-, and three-bedroom apartments and town homes.
What amenities does The Retreat at Steeplechase provide?
Amenities include a pool oasis with jacuzzis, a movie theater room, an on-site personal aerobics studio with free fitness classes, a massage center, and more.
Where is The Retreat at Steeplechase located?
It is located at 11245 West Rd., Houston, TX 77065, in Northwest Houston near FM 1960 and Willowbrook Mall.
What are the office hours for The Retreat at Steeplechase?
The office is open Monday, Tuesday, Thursday, and Friday from 9:30 AM to 5:30 PM; Wednesday from 10:30 AM to 5:30 PM; Saturday from 10:00 AM to 5:00 PM; and closed on Sunday.
How can I schedule a tour or get more information about The Retreat at Steeplechase?
You can schedule a tour or find more information by visiting https://www.theretreatatsteeplechase.com/scheduletour or calling +1 281-640-3386.
Is parking available at The Retreat at Steeplechase?
Yes, select homes include personal attached garages and covered parking options.
What nearby shopping options are available around The Retreat at Steeplechase?
Nearby shopping includes Willowbrook Mall and Sears Hardware Stores, which offer a variety of retail and appliance options for residents.
Are there any nearby real estate services near The Retreat at Steeplechase?
Yes, nearby real estate services include James Scott Broker Associate, Apartment Gorilla, and Casas, Terrenos & Casas Móviles De Houston which can assist with property needs.
What local health and wellness services are near The Retreat at Steeplechase?
Nearby health and wellness services include Cy-Fair Psychological Associates for counseling, and Nico Brows Microblading for beauty and spa treatments.
How can nearby businesses like J.B.I.A., LLC and SocialMake Marketing benefit residents at The Retreat at Steeplechase?
J.B.I.A., LLC offers interior design services that can help residents personalize their homes, while SocialMake Marketing provides marketing and e-commerce services for entrepreneurs in the community.