Staff Performance
Many customers praised the staff for their friendliness and helpfulness, particularly highlighting individuals like Sandra and Luz.
Maintenance Issues
Numerous reviews mentioned ongoing maintenance problems, including pest control, plumbing issues, and slow response times.
Safety Concerns
Several customers expressed serious concerns about safety, citing incidents of theft and inadequate security measures.
Cleanliness
While some residents appreciated the cleanliness of the property and amenities, others reported issues with pests and unsanitary conditions.
Communication Problems
Many reviews indicated frustration with management's communication, particularly regarding maintenance requests and billing issues.