Business Details
About
Apartment Building
Welcome to The Grove, your cozy and comfortable, new home near Jersey Village in Harris County. These gorgeous garden-style apartments feature in-home additions like wood-style flooring, walk-in closets, and a private patio or balcony, and our floor plans are designed to suit your every need.
Location
Hours
Reviews
3.2
458 reviews
5 stars
203
4 stars
43
3 stars
15
2 stars
15
1 star
182
What are people saying?
AI-generated from recent customer reviews
Staff Responsiveness
Many customers praised the friendly and helpful staff, particularly highlighting individuals like Alexis and Jasmine for their professionalism and attentiveness.
Maintenance Issues
Numerous reviews mentioned ongoing maintenance problems, including slow response times and unresolved issues, particularly with pest control and utility setups.
Cleanliness Concerns
Several customers reported unsanitary conditions upon moving in, including pest infestations and dirty apartments, indicating a need for better cleaning protocols.
Communication Problems
Customers expressed frustration with poor communication from the leasing office, particularly regarding maintenance requests and utility issues.
Overall Experience
While some residents enjoyed their time at The Grove, many others reported significant dissatisfaction, particularly with management and maintenance services.
- KLKeisha Lumpkin4 days ago1.0I moved in these apartments a few months ago gym has been out up until 2 weeks ago no laundry room working and have been without an oven and washing machine almost 2 months I have send over 20 requests and multiple calls they will not fix anything I do not recommend for anyone who actually wants to use the accommodation they have you pay for does anyone who report them to?
- KKKaliestDec 25, 20255.0The tour was nice & pleasant
- SWSkylar & Jessica WilhoiteDec 13, 20255.0Our move-in experience with The Grove was overall positive, with a few important things worth noting for future residents. The leasing staff was responsive and helpful throughout the process, especially during a time when we were relocating from out of state. Communication was clear, and they worked with us to answer questions about fees, utilities, and move-in logistics. We appreciated how straightforward the pricing was compared to other complexes we considered. There were no surprise fees, which made budgeting much easier. The apartment itself met our expectations for a smaller one-bedroom unit. The layout was functional, and the space felt comfortable and manageable. The property grounds were generally well kept, and the location worked well for our needs. That said, like most move-ins, the process wasn’t completely seamless. There were a few moments where clarification was needed regarding utilities and timing, and the move itself was stressful due to coordinating everything from a distance. While nothing was a deal-breaker, clearer upfront explanations about utility setup and move-in steps would have made the transition smoother. Overall, The Grove offered an affordable option with reasonable policies and a cooperative staff. If you’re looking for a place with lower move-in costs and a straightforward leasing process, it’s worth considering, especially if you ask detailed questions early on.
- FKFlo KennendyNov 10, 20253.0Very friendly staff but not good on maintenance and residents property
- RRRose RoseNov 7, 20255.0Love living here ! The team Is very nice . Love the access to the park .. maintenance is great