The Gibson

3.6
243 reviews

About

Apartment Building
Welcome to The Gibson, your cozy and comfortable new home in Harris County. These gorgeous pet-friendly apartments feature an array of in-home extras like wood-style flooring, walk-in closets, and a private patio or balcony. From top to bottom, our floor plans are designed to suit your every need.

Location

The Gibson
8255 Sunbury Ln, Houston, TX
77095, United States

Hours

Reviews

3.6
243 reviews
5 stars
143
4 stars
10
3 stars
14
2 stars
12
1 star
64

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed feedback on customer service; some staff members like Melissa and Veronica received praise for their helpfulness, while others faced rudeness and lack of support.

Maintenance Issues

Numerous complaints about maintenance delays and unresolved issues, including persistent problems with pests, plumbing, and heating.

Cleanliness and Upkeep

Reports of unsanitary conditions, including pest infestations and overflowing trash, leading to dissatisfaction among residents.

Management Concerns

Residents expressed frustration with management's responsiveness and professionalism, citing poor communication and lack of action on complaints.

Positive Experiences

Some residents reported positive experiences with the community atmosphere and specific staff members, highlighting quick maintenance responses and friendly interactions.
  • TT
    Tommy Tran
    Jan 5, 2026
    1.0
    Dear owner my name is Tommy tran I'm requesting maintenance check out the fan is not working I'm breaking a contract very soon Melissa agent didn't not do her job I'm leaving gibson very soon
  • JM
    jassiie M
    Jan 2, 2026
    5.0
    I am extremely happy with the assistance I received from Mrs. Melissa Coronado. She when above and beyond in assisting me with getting a united. I truly appreciate her and the management team
  • AG
    Anisley Guerra
    Nov 21, 2025
    1.0
    If there were a rating of less than one star, that's what I would give them for customer service. I've been living in this condominium for over a year, and lately, it's been very difficult to communicate with the office staff, and I'm not just talking about the language barrier, but also the way they respond to the issues I've been having in my apartment. Today was particularly unpleasant for me, as I was treated with complete disrespect by the staff, both the office personnel and the manager, who particularly mistreated me and even kicked me out of the office simply for asserting my rights as a customer. Sadly, I don't speak enough English to express myself and defend myself at that moment, but that doesn't mean I'm illiterate or ignorant of how things work. I've been reporting problems with leaks and mold in my apartment for over a week, and every time I complain, they try to justify their poor work. My family and I are very disappointed by their lack of professionalism. I repeat, today's incident made me feel mistreated and discriminated against because they didn't even give me the opportunity to express myself. I know the language barrier is a problem, but at least they should be more empathetic and accept when they're wrong. I have a duty to comply with all the condominium requirements, and I have done so until now, but I also have my rights.
  • AP
    abe perkins
    Nov 19, 2025
    5.0
    Fast good service
  • PL
    Peter L
    Nov 10, 2025
    1.0
    Lived here just over a year and should’ve been on here right after I moved in. Over the year the cockroaches have gotten so bad I kill about 8-10 per day. Since the day I moved in I’ve asked about outlets, sinks, showers and windows not working properly. No one has ever fixed them. No hot water the entire week of thanksgiving 2024… and no today. We have been trying to send our 60 day notice through email or however. No email address works, today was the first time I made contact with them because they never answer the phones either. Now we have to pay a $400 penalty because they can never be reached. I asked for manager, oh conveniently they’re not in today. This place is disgusting, from the trash being overfilled 2-3 times a week, the roaches pool that hardly worked all summer. The gate that has been wide open for at least 6 months. The cars left on blocks. I can go on and on. This place is trash… ****Update. How do I get a hold of y’all if I couldn’t for 2 weeks?!?!?