Business Details
About
Apartment Building
Welcome to The Gentry, your cozy and comfortable new home in Harris County and in the top rated Cypress Fairbanks ISD. Located just off 290 and Beltway, these gorgeous pet-friendly apartments feature upgrades like wood-style floors, a farmhouse sink, spacious closets and a private patio or balcony. Our floor plans are designed to suit your every need.
Location
Hours
Reviews
3.8
152 reviews
5 stars
90
4 stars
17
3 stars
4
2 stars
6
1 star
35
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting individuals like Tory and Bianca for their professionalism and responsiveness.
Maintenance Issues
Numerous reviews indicated ongoing maintenance problems, including slow response times and unresolved issues, leading to frustration among residents.
Cleanliness and Safety
While some customers appreciated the cleanliness of the property, others reported issues with trash management and safety concerns, including theft and inadequate security measures.
Communication Problems
Several reviews pointed out poor communication from management, including difficulties in reaching the office and lack of follow-up on maintenance requests.
Move-In Experience
Multiple customers reported negative experiences during the move-in process, including delays and unprepared apartments, leading to dissatisfaction.
- AMAdaysnel MagariñoDec 30, 20255.0Muy buena atencion, muy limpio todo, agradecido de estar aqui....
- AJalyssa jonesDec 5, 20255.0They are great help!
- LMLisa MiddlebrookNov 20, 20255.0Mr.Tori was very pleasant and well put together all the way around, he was very knowledgeable about the apartment and the application.two thumbs up for the young man with great customer service.
- RMRozmin MemdaniOct 31, 20254.0Hey Gentry, I would like to rent out a 2b2b I am getting some applications trouble can I get someone contact so the process can be smooth have been visiting the leasing office since 2 days looks like they have no idea for my queries!
- KAKevin aguilarOct 2, 20253.0Current Resident Review – 5 Months In I’ve been living here for five months now, and I really appreciate how quiet the complex is. My neighbors are friendly, and I feel safe overall. That said, my unit is dealing with several ongoing issues: • Bathroom Mold: There’s no proper exhaust fan to remove steam, so mold builds up easily. I have to keep the bathroom door open constantly just to manage it. • AC Problems: The air conditioner doesn’t shut off properly, which drives up my electric bill. The intake vent is clogged with layers of paint and dust—probably from years of repainting—so it can’t breathe properly. • Bathtub Leak: The tub leaks underneath whenever it overfills, and water spreads across the floor. • Unpleasant Odors: I regularly smell cooking, dirty water, and even paint fumes from the unit above, especially while it’s being remodeled. I’ve gone through a lot of air fresheners trying to keep my place livable. • Parking Enforcement: Management says not to park in front of garages unless there’s space, but I constantly see cars blocking the road. It’s unsafe, and enforcement seems nonexistent. • Potholes at the Exit Gate: The potholes are terrible—especially if you drive a low-clearance car. On top of that, the traffic flow is confusing, and I’ve seen drivers nearly collide while entering or exiting the wrong way. On the bright side, the staff is friendly and the application process was smooth. This is my current experience living here. I hope these issues get addressed soon to make the community even better.