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The Abbey at Briar Forest

3.7
(900 reviews)

Business Details

11655 Briar Forest Dr, Houston, TX
77077, United States
(832) 390-4241
https://www.abbeyresidential.com/apartments/tx/houston/briar-forest

About

Apartment Building
Everything you love about west Houston is within reach when you lease an apartment at The Abbey at Briar Forest. Choose from a wide range of spacious apartments surrounded by well-appointed amenities in our premier community. We are located near the Energy Corridor and Hershey Park, so you can shop and dine at the world-famous Galleria or the nearby Memorial City Mall. When you need a taste of the outdoors, you���ll find beautiful riverside trails and outdoor spaces at the nearby Beeler Memorial Pocket Park. When you do need to commute, getting around the greater Houston area is a snap with direct access to Beltway 8, I-10, and Highway 6.

Location

The Abbey at Briar Forest
11655 Briar Forest Dr, Houston, TX
77077, United States

Hours

Reviews

3.7
900 reviews
5 stars
539
4 stars
50
3 stars
28
2 stars
25
1 star
258

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff, particularly Lavada and Monica, for their helpfulness, professionalism, and responsiveness throughout the leasing process.

Maintenance Issues

Numerous reviews highlighted ongoing maintenance problems, including pest infestations and slow response times to repair requests.

Living Conditions

Several customers reported unsatisfactory living conditions, including issues with cleanliness, noise, and safety concerns.

Communication

Customers expressed frustration with the leasing office's lack of communication and difficulty in reaching staff for assistance.
  • TM
    Terri M
    2 days ago
    5.0
    Ms lavada was a great help.she answered all the answers I needed to get moved in was so joyful and happy person to work with very communicative.
  • AP
    Anthony Pascucci
    6 days ago
    5.0
    Liz was really helpful and outstanding. We highly recommend anyone here, we worked with Liz and she was really helpful. Thanks Liz
  • AS
    Ayden Samuels
    Feb 12, 2026
    1.0
    One star is all they deserve. Where should I start? When they say you get what you pay for, they are NOT lying. The price is cheap and that’s about the only good thing. The leasing office ignores your request to come fix stuff. The maintenance workers are incompetent. My three year old niece could do it better. The roaches are crazy and they don’t want to/will not fix the issue. There is mold here and they just patch up the problem. The walls are thin as paper. Please, I’m begging you. Look else where! Management pretend that they care but they really don’t. Oh and if you need to call and ask a question, don’t bother. They won’t answer the phone.
  • TM
    Topher Metoyer
    Feb 5, 2026
    5.0
    I want to give a huge shoutout to LaVada, the Leasing Partner at The Abbey at Briar Forest. She was amazing throughout my entire leasing process and made getting into my new apartment so smooth. She stayed in constant communication with me, kept me updated every step of the way, and made sure everything was lined up so I could move in on the exact day I requested. LaVada is incredibly sweet, professional, and truly goes above and beyond to help her residents. I couldn’t have asked for a better experience, and I’m so thankful for her help!
  • AM
    Abigail Manuel
    Jan 27, 2026
    5.0
    I had a wonderful experience working with Mrs. Lavada at Abbey at Briar Forest. From the very beginning, she was professional, patient, and incredibly kind. She took the time to answer all of my questions thoroughly and made sure I felt comfortable and informed throughout the entire leasing process. Mrs. Lavada truly goes above and beyond to make you feel welcomed and valued, not just as a prospective resident but as a person. Her communication was clear, timely, and reassuring, and she made what can often be a stressful process feel smooth and positive. If you’re considering living at Abbey at Briar Forest, I highly recommend asking for Mrs. Lavada. She is a true asset to the property and exemplifies excellent customer service.

Brand Certified Facts from The Abbey at Briar Forest

The Abbey at Briar Forest partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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