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Apartment Rental AgencyApartment Building
Escape to Reserve by the Lake, where our apartments in West Houston offer a lakeside retreat surrounded by trails, streams, and a tranquil pond. Choose from renovated one-, two-, and three-bedroom floor plans featuring high ceilings, expansive windows, large closets, extra storage, in-home washers and dryers, and fully equipped kitchens with stainless-steel appliances. Enjoy resort-style amenities including a sparkling pool, fire pit, grilling stations, elegant clubhouse, fitness center, media and recreation room, volleyball court, car wash, paw spa, and pet park. Ideally located near Houston Methodist West Hospital, ConocoPhillips Headquarters, Cullen Park, and Katy Mills Mall. Schedule a tour of our West Houston apartments today!
Location
Hours
Reviews
3.7
298 reviews
5 stars
170
4 stars
30
3 stars
11
2 stars
16
1 star
71
What are people saying?
AI-generated from recent customer reviews
Maintenance Issues
Numerous reviews highlight ongoing maintenance problems, including slow response times and unresolved pest infestations, particularly with roaches.
Customer Service
While some staff members, like Aaron and Billy, received praise for their helpfulness, many customers reported poor communication and unprofessional behavior from management.
Security Concerns
Residents expressed significant concerns about security, including broken gates and incidents of theft, indicating a lack of effective measures to ensure safety.
Cleanliness and Upkeep
Multiple reviews noted unsanitary conditions in common areas, including trash accumulation and pest issues, contributing to a negative living environment.
Mixed Resident Experiences
While some residents reported positive experiences with the community and staff, many others expressed dissatisfaction with management and overall living conditions.
- MWMarc Wilson5 days ago5.0Best maintenance in the biz… Billy and the crew were super responsive for my AC outage.
- JFjohn ferguson5 days ago5.0Ducks are cool. Maintenance turn around is super quick. Had Billy help with our ac, very knowledgeable, fixed our ac that day. Give that guy a raise!!!!
- IMisa marinoDec 23, 20255.0I’ve only lived here for about two months, I have a had a couple issues in the apartment but every single time without a doubt AARON comes almost immediately with a smile on his face ready to conquer whatever is thrown at him! Beyond impressed with his quality of customer service!
- RCRichard CasanovaDec 9, 20251.0Me robaron las llantas de mi carro y de cuantas personas mas que eh visto en esto 3 meses que llevo aqui y ni aun asi pueden arreglar los portones
- TSTaylor SNov 12, 20251.0DO NOT MOVE IN HERE!!!!! They have roaches, duck feces everywhere, and you can never get a hold of them. We lived with roaches for 15 months and it was absolutely disgusting. See the attachment if you want a preview of your new roommates! We even tried to get a specialized treatment to deal with the issue and it did absolutely nothing because the property is so filthy. It was also impossible to even get pest control to come out because you can’t submit a maintenance request for it. You have to call or email. They never look at either. The only way you can get hold of someone is by saying you’re interested in touring the property. If you have any other question they will not pick up the phone. In the 15 months we lived there, the dishwasher broke and it took 2 weeks to get it replaced. The AC broke multiple times and shower was leaking close to when I left. The gate is constantly broken as well. Back at the beginning of the year they sent out an email stating that crime was increasing in the area and then proceeded to not get it fixed for months after that. This gate has not worked for more than a week when I lived there. Save your money and go somewhere else!! Editing to add they send your last bill immediately to debt collectors!! I’ve never lived somewhere that does this. They are the most money hungry broken place!
Frequently Asked Questions About Reserve by the Lake
What types of apartments does Reserve by the Lake offer?
Reserve by the Lake offers newly renovated 1, 2, and 3 bedroom pet-friendly apartments designed to fit your living needs.
Where is Reserve by the Lake located?
Reserve by the Lake is located at 18600 S Parkview Dr., Houston, TX 77084.
What are the office hours for Reserve by the Lake?
The leasing office is open Monday through Friday from 10:00 AM to 6:00 PM, Saturday from 10:00 AM to 5:00 PM, and closed on Sundays.
How can I schedule a tour at Reserve by the Lake?
You can schedule a personal tour by visiting https://www.livereservebylake.com/scheduletour or calling +1 844-692-2722.
Is Reserve by the Lake pet-friendly?
Yes, all apartments at Reserve by the Lake are pet-friendly.
Are there dining and shopping options near Reserve by the Lake?
Yes, Reserve by the Lake is close to high-end restaurants and boutique local stores for your convenience.
What nearby parks are available for recreation near Reserve by the Lake?
Cullen Park and its playground fields, including Cullen Park Field 4 and Field 8, are nearby for outdoor activities and sports.
Are there local childcare options near Reserve by the Lake?
Yes, Little Rock Star Daycare and MBS Kids Early Learning Academy provide daycare and preschool services close to Reserve by the Lake.
What nearby amenities can help with household services?
Nearby services include Super Carpet Steamers for carpet cleaning and Gold Cleaning for home cleaning and laundry services.
What nearby attractions might residents enjoy around Reserve by the Lake?
Residents can visit the Alkek Velodrome, a stadium and race track known for fairs, festivals, and entertainment activities.