Business Details
About
Property Management CompanyAssocia
Principal Management Group of Houston is a community association and property management company based in Texas.
Location
Principal Management Group of Houston
4700 West Sam Houston Parkway North, Houston, TX
77041, United States
Hours
Reviews
3.9
1,035 reviews
5 stars
727
4 stars
31
3 stars14
2 stars14
1 star
249
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers expressed frustration with poor customer service, citing long wait times, unresponsive staff, and lack of resolution to issues.
Communication Issues
Numerous reviews highlighted a lack of communication from the management team, with residents feeling ignored and left without updates on their concerns.
Positive Staff Experiences
Despite the overall negative feedback, several customers praised specific staff members, particularly Belinda Miller and Penny Prothro, for their helpfulness and professionalism.
Management Concerns
Customers reported serious concerns regarding management practices, including billing errors, negligence in community maintenance, and failure to address safety issues.
Community Engagement
Some residents appreciated efforts to engage the community through events and training sessions, although many felt these efforts were overshadowed by ongoing management issues.
- PBPatricia Bui1 day ago5.0I had a great experience working with Belinda Miller. She was extremely helpful and patient, taking the time to explain everything clearly and guiding me through the entire process. Her communication was excellent; she responded to my emails quickly and professionally. I truly appreciate her support and dedication!
- AKA K5 days ago1.0The most god awful property management group I’ve ever experienced. Can’t landscape. Can’t return calls. Can’t tells us where our money is being spent. It’s a lawsuit in a box. Run for your life lol! Penny Prothro is exceptionally good at ignoring calls from her colleagues and homeowners alike.
- BBBri6 days ago1.0I've only lived at my home for a month and I already HATE this PMG. There is ZERO communication from my account manager or anyone else & my issue still isn't fixed agter a month of calling repeatedly. They close tickets without updates. There's no update calls, emails, texts, or updates via the app. I had to call my title company for help & it's not even their job to do that!! I can already sense that an attorney on standby is going to be needed. If I can't get them to fix a simple issue from their end that happened on day 1, what's going to happen when there's another issue or a more severe issue?! Every support agent tells me they aren't authorized to help. TRAIN YOUR EMPLOYEES SO THAT THEY CAN ACTUALLY DO SOMETHING! The ridiculous automated response about wanting to "help" that they post to these reviews is just about the most effort they actually do! *update* The automated/generic response is exactly what I'm talking about. You can help me by simply DOING YOUR JOB, PEOPLE. I've already called, emailed, communicated via the app. emailing another email isn't going to do squat if you don't put in the initial efforts.
- BLBrian LaceyJan 6, 20265.0The process for Architectural Review was a painless and easy one. We submitted the forms, plus the fee to Belinda Miller office and waited for the desicion. All in all, worth the wait for our project.
- JWJessica WhiteJan 6, 20265.0Belinda Miller has had great communication and has been a huge help in trying to figure out all of the HOA rules and regulations! Thank you so much Belinda!!
Frequently Asked Questions About Principal Management Group of Houston
What services does Principal Management Group of Houston provide?
They are a community association and property management company based in Texas.
Where is Principal Management Group of Houston located?
They are located at 4700 West Sam Houston Parkway North, Suite 100, Houston, TX 77041, USA.
What are the business hours of Principal Management Group of Houston?
They are open Monday through Friday from 8:30 AM to 5:00 PM and closed on Saturdays and Sundays.
How can I contact Principal Management Group of Houston by phone?
You can reach them at +1 713-329-7100.
What is the email address for customer service at Principal Management Group of Houston?
You can email customer service at customerservice@associaonline.com.
Does Principal Management Group of Houston have a website?
Yes, their website is http://www.pmghouston.com.
Which nearby corporate offices are close to Principal Management Group of Houston?
Nearby corporate offices include T-Mobile Corporate Office, Century Communities, and Altus Group, which might be useful for networking or business collaboration opportunities.
Are there any educational institutions near Principal Management Group of Houston?
Yes, nearby educational institutions include Pima Medical Institute, DeVry University, and Chamberlain University College of Nursing, which you might visit if you have educational interests or partnerships.
What local amenities are near Principal Management Group of Houston to visit before or after a meeting?
Nearby amenities include Cameron Cafe for dining and Ryval Basketball Hoops for outdoor activities, perfect for a break or casual meetups.
Are there property and construction related services near Principal Management Group of Houston?
Yes, you can find Corey Construction, Tricoast Homes, and Drees Custom Homes Office and Design Center nearby, offering roofing, construction, and home development services.