Principal Management Group of Houston

Reviews

• DC

  Dorothea Carter

  Nov 17, 2025
  5.0
  I would like to give a BIG KUDOS to Celeste at Sterling Lakes subdivision! She gives excellent customer service each time I contact her with a request.
• AA

  Auggie Aranda

  Nov 17, 2025
  5.0
  I had the extinct pleasure to work with Mrs. Ashley Williams at PMG . She was a big help with a project that needed special attention, she was on site and visited with both the Board President and I (A lost service to meet vendors on site, by HOA Manager these days. Only if all HOA manager was available to do to interested themselves to better understanding of the projects) She was very professional and communicative through out the entire design and build process. Thank You !!! HATS OFF TO ASHLEY WILLAMS the HOA MANNGER !!! Auggie Aranda II All Aquatics Kids Playground, LLC
• ZA

  Zeze Ander

  Nov 10, 2025
  1.0
  Probably the Worst in Texas! This HOA is an embarrassment to what should be a professional organization. Out of nowhere, my automatic payment failed this year — a technical issue on their end. For the last six to seven years, payments went through perfectly without a single problem. Instead of showing basic professionalism, sending an email, letter, or courtesy call, they handed my account straight to an attorney! No warning. No explanation. Nothing! I only found out there was a lien under my name because my wife noticed it! That’s how careless they are. I’ve emailed, called, and followed up more times than I can count. The only people who ever respond are call service reps with no authority, while the ones who can actually help remain completely silent. And here’s the most outrageous part: even though the payment issue was caused by their system, I still paid every single charge; all attorney fees, penalties, and overcharges, yet my account remains locked after nearly a month! Shameful!
• DM

  Dee Mangena

  Oct 30, 2025
  1.0
  As a resident of the community managed by Principal Management group of Houston. I have lived in the community for 8 years. I am extremely disappointed with the level of service provided. My sprinkler system has never worked. For over a month and a half, the manager has been absent from the office, and our emails and concerns have gone unanswered. This lack of communication has led to unresolved issues and frustration for all residents. Additionally, I have an outstanding bill due to the company’s failure to acknowledge and respond to my timely resolution of a violation. They have continuously added fees to my account, making it impossible to dispute the charges. This experience has been incredibly frustrating and unprofessional. In summary, Principal Management group of Houston has proven to be one of the worst management companies I have encountered. The lack of communication and professionalism makes it difficult to live in this community, and I would not recommend them to anyone. I wish I had the option of giving them a zero or negative 5 . Even when you escalate a situation to upper management you don’t get a response. The culture of the office is to take residents money and ignore them
• MM

  Mel

  Oct 22, 2025
  5.0
  I had the pleasure of working with Belinda Miller on an ACC request. She was very helpful teaching me what documents I needed and explaining the process. I appreciate her patience with me as this was a first and confusing. Happy to get my patio and driveway extension!

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