Maintenance Issues
Numerous complaints about unaddressed maintenance requests, including broken AC, plumbing issues, and pest infestations.
Customer Service
Mixed reviews on customer service; while some staff members like Jesus and Cynthia received praise, many others were described as unhelpful or rude.
Cleanliness and Safety
Reports of unsanitary conditions, including mold, roaches, and general neglect of the property, leading to concerns about safety and livability.
Billing Practices
Frequent complaints about unexpected charges and poor communication regarding billing, leading to frustration among residents.
Location and Community
Positive feedback on the location's convenience and some residents appreciated the community atmosphere despite the issues.