Staff Performance
Many customers praised the office staff for being friendly, helpful, and attentive, particularly highlighting individuals like Toni, Yamiled, and Darwin.
Maintenance Issues
Several reviews mentioned ongoing maintenance problems, including slow response times and unresolved issues, particularly with appliances and cleanliness.
Management Concerns
There were numerous complaints about management, especially after a change in ownership, with reports of poor communication, lack of accountability, and issues with security and cleanliness.
Community Environment
While some residents enjoyed the peaceful and friendly atmosphere, others reported problems with noise, litter, and safety concerns, indicating a divide in experiences.
Overall Satisfaction
Overall, experiences varied widely, with some residents expressing satisfaction and others feeling frustrated with management and maintenance.