Staff Performance
Many customers praised the office staff, particularly mentioning their friendliness and helpfulness, especially highlighting individuals like Shamra, Jocelyn, and Jailine.
Maintenance Issues
Numerous reviews indicated significant problems with maintenance responsiveness and effectiveness, including delays in repairs and unresolved issues like leaks and pest infestations.
Living Conditions
Several reviews expressed dissatisfaction with the overall living conditions, citing issues such as mold, pest problems, and lack of hot water, leading to a negative perception of the property.
Communication Problems
Customers frequently reported poor communication from management, including unreturned calls and lack of updates regarding maintenance requests.
Community Environment
While some reviews noted a friendly community atmosphere, others highlighted safety concerns and cleanliness issues, indicating a divide in resident experiences.